Troubleshooting

If a fault occurs, first check the points listed in the following pages. For further help and other troubleshooting tips, please also check out ShoqBox FAQ at www.philips.com/support.

If you are unable to find a solution by following these hints, consult your dealer or service center.

WARNING:

Do not open the set as there is a risk of electric shock! Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.

Q. My ShoqBox does not respond.

Should your ShoqBox "hang" or continues to display the busy icon indefinitely, use a pencil or similar object to press the reset pinhole at the back of the set . File contents e.g. your songs or downloaded files on your ShoqBox are not affected when resetting in this way.

Q. I can't play my music tracks.

ShoqBox can only play MP3 / WMA files transferred using the included software. ShoqBox will not be able to play audio files that are not of these formats.

Q. ShoqBox switches off by itself.

This is a built-in safety measure to protect the unit from overheating, possibly caused by overuse at too high volume, incorrect power voltage. Check voltage and use only the included adapter/charger. Play at a sensible volume. Allow shoqBox to cool down before using again. Alternatively, check the shutown menu setting. Change if necessary.

Q. My ShoqBox has short playback time.

Make sure ShoqBox battery is fully charged when you begin playback. Over time, the inter- nal rechargeable battery will become weaker. It is replaceable. Please contact your nearest Philips Service Center for a battery replacement.

Q. No DBB during FM radio playback.

ShoqBox supports DBB only during music playback, but not during radio playback.