COBY electronic MP826-2G, MP826-4G Troubleshooting, Player does not turn on, Buttons do not work

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Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

Address COBY Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

Email	techsupport@cobyusa.com
Web	www.cobyusa.com
Phone	800-727-3592:	Weekdays 8:30AM–5:30PM EST
	718-416-3197:	Weekdays 8:00AM–5:30PM EST

The player does not turn on.

Ensure that the player is fully charged. Try charging the player overnight (8 hours).

Ensure that the Power switch is set to the “On” position.

Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.

The buttons do not work.

Ensure that the Hold switch is disengaged.

Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.

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Contents High-Resolution MP3 & Video Player with Touchscreen Controls Table of Contents Text Mode Features Specifications Package Contents Controls at a Glance Front View Top ViewRight View Bottom ViewUsing the Touchscreen Controls Disabling the Controls Hold Getting Started Charging the BatteryCharging with a Computer Resetting the Player Change the Menu Style Main MenuMain Menu Controls Browse for and play your music files Music ModeMusic Browser Controls Add Songs to the Favorite List Now Playing Controls Music PlaybackUse the following controls during music playback Quick Option Menu Tap to access the Quick Option menu during music playbackMseq Music Mode Browse for and play your video files Video ModeVideo Browser Controls Video Playback Controls Photo Browser Controls Photo ModePhoto Viewer Controls Browse for and view your photo filesFunction Icon Photo Mode Listen to FM radio broadcasts Radio ModeRadio Tuning Controls Manual Mode Preset Mode Force Mono Text Browser Controls Text ModeText Reader Controls Read text files loaded on your player TXTSave Mark LoadMark Explorer Controls Explorer ModePerform basic mathematical operations with the calculator Calculator ModeCalendar Other Function ModeStop Watch Time Date Display Setting Settings ModeSystem Setting Setting OptionsSleep LanguageSystem Information My Computer Transferring Files Transferring Files to the PlayerMicrosoft Windows Using Windows Media PlayerCopy on the keyboard Macintosh OSDisconnecting from a Computer Transferring Files to the Player Video Conversion Firmware Upgrades For Customer Use Safety NoticesProtect your hearing FCC Statement Important Safety Instructions Safety Notices Buttons do not work TroubleshootingPlayer does not turn on Sound quality of the music is poor Cannot transfer files to the playerThere is no sound during playback Player has malfunctioned Player will not play my music fileFeatures WMDRM10 SpecificationsCoby Electronics Corporation Page Coby Electronics Corporation