COBY electronic MP550-2G Troubleshooting, Player does not turn on, Buttons do not work

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Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

Address COBY Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

Email

techsupport@cobyusa.com

Web

www.cobyusa.com

Phone

800-727-3592:

Weekdays 8:00AM–11:00PM EST

 

 

Weekends 9:00AM–5:30PM EST

 

718-416-3197:

Weekdays 8:00AM–5:30PM EST

The player does not turn on.

Ensure that the player is fully charged. Try charging the player overnight (8 hours).

Ensure that the Hold/Lock switch is disengaged.

The buttons do not work.

Ensure that the player is fully charged. Try charging the player overnight (8 hours).

Ensure that the Hold/Lock switch is disengaged.

I cannot transfer files to the player.

Ensure that your computer is running a supported operating system.

www.cobyusa.com

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Contents MP550-1G MP550-2G For Customer Use PrecautionsPrecautions FCC Statement Important Safety Instructions Important Safety Instructions Important Safety Instructions Table of Contents Package Contents Features Controls at a Glance Getting StartedCharging Your Player Powering Your PlayerLocking/Unlocking Your Player’s Keys Hold Turning Your Player On/OffMusic Playback Controls Playing MusicRandom Playback Shuffle Connecting to a Computer Microsoft Windows Macintosh OS Windows Media Player Firmware Upgrades Player does not turn on TroubleshootingButtons do not work Cannot transfer files to the playerSound quality of the music is poor There is no sound during playbackPlayer has malfunctioned Player will not play my music fileUnit Dimensions SpecificationsPage Coby Electronics Corporation Page Coby Electronics Corporation
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