Samsung FTQ352IWUB, FTQ352IWUW Troubleshooting, Problem Possible Cause Solution, Code Cause

Page 48

troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

 

The appliance has been installed

•

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

 

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

 

square and built too tightly in to the

 

appliance accessible.

for servicing and

 

appliance.

 

 

cannot be moved

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

 

movement of the range.

 

be lifted over the carpet.

The oven control

 

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

 

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

 

 

 

 

 

 

 

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

 

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

 

or the circuit breaker tripped.

 

breaker.

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

 

improperly.

 

the surface unit you are using.

The surface unit

 

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

48_ Troubleshooting

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Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomSurface Cooking Units Oven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan onContents Introducing your new range OverviewWHAT’S Included with Your Range Surface cooking About the radiant surface elementsBefore Cooking During CookingHot surface indicator Location of the radiant surface elements and controlsCooking areas Recommended settings Single surface unit control knob left rear, right rearDual surface unit control knob left front, right front Using the warming center Press the Warming Center ON/OFF padLevel TyPE of FoodUsing the Proper Cookware Choosing the Proper CookwareCorrect Incorrect Cleaning Preventing marks and scratchesPreventing stains Preventing other damageUsing the warming drawer About the warming drawerTurning the Warming Drawer on or OFF LevelsLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOperating the oven Oven Control PanelSetting the Clock How to set the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padMinimum and Maximum Settings Setting the Kitchen TimerHow to set the timer Feature Minimum MaximumUsing the Oven Racks Before using the racksOven rack positions Baking layer cakesHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection BakingTips for convection baking Recommended convection baking guide PieCookies BreadsHow to set the oven for convection roasting Convection RoastingRecommended convection roasting guide PorkPoultry LambHow to set the oven for timed cooking Timed CookingDelay Timed Cooking How to set the oven for delay timed cookingUsing the broil pan How to set the oven for broilingBroiling Broil stop positionRecommended broiling guide Using the Custom Cook Feature How to record a recipe settingHow to recall a setting How to set the oven for proofi ng ProofingUsing the Keep Warm Function How to use the keep warm featureTurning the Oven Light on and OFF Extra Features Fahrenheit or Celsius temperature selectionHour energy saving Convection auto conversion feature Thermostat adjustmentSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysSELF-CLEANING Before a self-cleaning cycleMaintaining your appliance How to set the oven for self-cleaning How to turn off the self-cleaning featureAfter a self-cleaning cycle STEAM-CLEANING How to set the oven for steam-cleaningAfter a steam-cleaning cycle Care and Cleaning of the Oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Oven ventCleaning the broil pan and insert Oven racksOven door Care and Cleaning of the Glass Cooktop Normal daily use cleaningRemoving burned-on residue Removing heavy, burned-on residueCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to remove the door How to replace the doorRemoving and Replacing the Oven Door Locked position Unlocked positionHow to remove the warming drawer How to replace the warming drawerRemoving and Replacing the Warming Drawer Unlocked position Locked positionChanging the Oven Light Troubleshooting Problem Possible Cause SolutionCode Cause Areas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserPage Page Page Questions or COMMENTS?
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FTQ352IWUX, FTQ352IWUW, FTQ352IWUB specifications

The Samsung FTQ352IWUB, FTQ352IWUW, and FTQ352IWUX are part of Samsung's innovative range of freestanding electric ranges designed for modern kitchens. These appliances are not only stylish but also packed with advanced features that enhance cooking convenience and efficiency.

One of the standout features of these models is the True Convection cooking technology. This system employs a powerful fan that circulates hot air throughout the oven, ensuring even heat distribution for perfectly cooked meals. Whether you're baking cookies or roasting a chicken, you can expect consistent results with reduced cooking times.

Another significant characteristic of these ranges is their large oven capacity, typically around 5.9 cubic feet. This spacious interior allows home chefs to prepare multiple dishes simultaneously, making it ideal for family gatherings or special occasions. Additionally, the oven cavity is designed with a premium enamel coating that simplifies cleaning and maintenance.

The cooktop of the FTQ352IW series incorporates multiple radiant elements, including a powerful 12-inch element for large pots and pans. The seamless design of the smooth ceramic glass surface not only adds elegance but also facilitates easy cleanup, as spills and splatters can be wiped away effortlessly.

Samsung has also integrated innovative smart technology into these ranges. The SmartThings app connectivity feature enables users to monitor and control the oven from their smartphones. Through the app, you can preheat the oven, set timers, or receive notifications when your dish is ready, giving you ultimate convenience in your cooking routine.

Safety is another priority with these models, featuring industry-standard safety measures such as a control lock that prevents accidental adjustments during cooking. Additionally, the ranges are designed with a self-cleaning mode, allowing for hassle-free maintenance.

In terms of design, the FTQ352IW series offers a sleek, modern aesthetic, available in various finishes to match your kitchen decor. The ceramic glass cooktop combined with the stainless-steel elements adds sophistication and a contemporary feel to any kitchen environment.

Overall, the Samsung FTQ352IWUB, FTQ352IWUW, and FTQ352IWUX ranges epitomize the perfect blend of style, technology, and functionality. With their advanced convection cooking, smart technology features, spacious interiors, and a focus on safety, they are a valuable addition to any culinary enthusiast's kitchen.
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