PORT NW24XCD manual Troubleshooting, CD-ROM drive is not recognized after software installation

6 - Troubleshooting

After connecting the CD-ROM drive to my computer the loading tray will not open when I press the EJECT button.

-On many computers the parallel port device is not reset or initialized until the Operating System is loaded. If the system has not been started, disconnect the parallel cable from the rear of the CD-ROM drive.

During installation or after the drivers were loaded the computer hangs up.

-Most likely there are other device drivers already loaded into the computer such as Network Card drivers, SCSI drivers, Sound Card drivers or other Parallel Port Device drivers which are interfering with the drivers. Please perform a system check of the status of all installed devices through the Control Panel and System Configuration Screens. Sometimes driver conflicts can be resolved very easily by fine tuning the drivers settings.

The CD-ROM drive is not recognized after software installation.

- Verify step by step that you have followed the instructions in this manual concern- ing Hardware and Software installation.

-Verify the installation and the configuration of the PC Card software supplied with the computer.

There is not enough power to power the CD-ROM unit.

-There is an optional PS/2 power cable or AC power adapter available for use with your notebook computer to supply additional power to the CD-ROM drive. Some notebooks do not supply enough power through the PC Card slot to power the drive unit. Contact customer service for the optional PS/2 power cable or AC Adapter and refer to the section 2-Power Sources.

Need to use my notebook computer Recovery CD but can’t get access to the CD- ROM.

-In the instance of Hard Disk Drive replacement due to failures, Recovery CDs used to restore your original OEM Software image to your notebook HDD can be used with the NW24XCD. However, if your HDD is not bootable to DOS, you will need to contact Port Technical Support for additional information or for certain sys- tems to request a Diskette so that you can then access your CD-ROM and utilize the recovery CD. If your system is bootable to DOS, you will need to make sure your Notebook’s card and socket services are installed and loaded then follow the DOS installation procedures to install the CD-ROM DOS driver.