iHome ZN9 manual Troubleshooting, Symptom Possible Problem Solution

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Troubleshooting

Symptom

Possible Problem

Solution

 

 

 

ZN9 does not turn on

AC adaptor isn't plugged into a working wall socket

Plug the AC adaptor into a working wall socket and plug the connector

 

or not plugged into the power supply jack on back

into the supply jack on the unit

 

of the unit

 

 

 

 

ZN9 doesn’t respond

ZN9 requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by following

 

 

these steps:

 

 

a) remove Zune from dock

 

 

b) unplug unit from power source

 

 

c) remove back up batteries

 

 

d) wait 1 hour, then resume use

 

Zune is not docked properly

Remove your Zune from the dock and check for obstruction on the

 

 

connectors in the dock and on your Zune. Then reseat it in the dock.

 

 

 

Battery Low icon always

Batteries are weak

Replace with new batteries

flashing

 

 

 

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the diagram

 

 

in the battery compartment

 

 

 

Zune does not respond

Zune is not docked properly

Remove your Zune from the dock and check for obstruction on the

to the unit/Zune is

 

connectors in the dock and on your Zune. Then reseat it in the dock.

playing but no sound

 

 

 

 

comes out

Your Zune software is too old

Upgrade software on your Zune. For details visit http://www.zune.net

 

 

 

 

Zune is locked up

Please make sure your Zune is working properly before docking into the

 

 

unit. Please refer to your Zune manual for details.

 

 

 

ZN9/Zune performance

The ZN9 is reacting to external interference

Move unit away from potential sources of external interference such as

is erratic

 

computers, modems, wireless devices (routers) or fluorescent light.

 

 

 

No sound from ZN9

Volume is set too low on ZN9

Make sure volume is turned up

 

 

 

Zune didn’t charge up

Zune is not docked properly

Remove your Zune from the dock and check for obstruction on the

 

 

connectors in the dock and on your Zune. Then reseat it in the dock.

 

 

 

 

Zune is locked up/ frozen

Please make sure your Zune is working properly before docking into the

 

 

unit. Please refer to your Zune manual for details.

 

Zune battery has problem

 

 

 

 

 

No AM band radio

AM loop antenna is not connected to the unit

Plug the AM loop antenna connector to the jack on the back of the unit

sound but others OK

 

 

 

 

 

Radio is very noisy

AM/FM antennas not located properly

Move the AM loop antenna away from the main unit/Zune and rotate it

 

 

for best reception. Keep unit and antenna at least 3 feet from AC adaptor.

 

 

 

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Contents Dual Table of Contents Consumer Guide to Product SafetyQuick start Controls and Indicators ZN9 DisplayUsing the ZN9 Connect ZN9 to Power SourceReplacing ZN9 Backup Batteries RadioConsumer Guide to Product Safety Troubleshooting Symptom Possible Problem SolutionAudio source such as a music CD Solucionando problemas Síntoma Causa SoluciónDe bajos posición OFF Limited 90-Day Warranty Information