Troubleshooting
Symptom | Possible Problem | Solution |
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ZN9 does not turn on | AC adaptor isn't plugged into a working wall socket | Plug the AC adaptor into a working wall socket and plug the connector |
| or not plugged into the power supply jack on back | into the supply jack on the unit |
| of the unit |
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ZN9 doesn’t respond | ZN9 requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by following |
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| these steps: |
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| a) remove Zune from dock |
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| b) unplug unit from power source |
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| c) remove back up batteries |
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| d) wait 1 hour, then resume use |
| Zune is not docked properly | Remove your Zune from the dock and check for obstruction on the |
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| connectors in the dock and on your Zune. Then reseat it in the dock. |
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Battery Low icon always | Batteries are weak | Replace with new batteries |
flashing |
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| Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches the diagram |
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| in the battery compartment |
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Zune does not respond | Zune is not docked properly | Remove your Zune from the dock and check for obstruction on the |
to the unit/Zune is |
| connectors in the dock and on your Zune. Then reseat it in the dock. |
playing but no sound |
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comes out | Your Zune software is too old | Upgrade software on your Zune. For details visit http://www.zune.net |
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| Zune is locked up | Please make sure your Zune is working properly before docking into the |
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| unit. Please refer to your Zune manual for details. |
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ZN9/Zune performance | The ZN9 is reacting to external interference | Move unit away from potential sources of external interference such as |
is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. |
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No sound from ZN9 | Volume is set too low on ZN9 | Make sure volume is turned up |
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Zune didn’t charge up | Zune is not docked properly | Remove your Zune from the dock and check for obstruction on the |
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| connectors in the dock and on your Zune. Then reseat it in the dock. |
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| Zune is locked up/ frozen | Please make sure your Zune is working properly before docking into the |
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| unit. Please refer to your Zune manual for details. |
| Zune battery has problem | |
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No AM band radio | AM loop antenna is not connected to the unit | Plug the AM loop antenna connector to the jack on the back of the unit |
sound but others OK |
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Radio is very noisy | AM/FM antennas not located properly | Move the AM loop antenna away from the main unit/Zune and rotate it |
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| for best reception. Keep unit and antenna at least 3 feet from AC adaptor. |
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