G-Technology 0G02537, 0G02576 manual Support & Warranty, What must you do?

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G

 

DRIVE®

Support & Warranty

 

What must you do?

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that HGST or your reseller provides.

To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and ship-to address by contacting G-Technology at http://www.g-technology.com/support. Please follow the instructions found on the website. You must return the covered hard disk drive using approved packaging to our logistics center. You must pay any associated transportation charges, duties and in- surance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

What will HGST do?

HGST will replace the drive with a functionally equivalent replacement product, transportation pre- paid. HGST may replace your product with a product that was previously used, repaired and tested to meet HGST specifications. You receive tile to the replaced product at delivery to carrier at HGST shipping point. You are responsible for importation of the replaced product, if applicable. HGST will not return the original drive to consumers; therefore, the consumer is responsible for moving data to another media before returning. Data Recovery is not covered under this warranty and is not part of the warranty returns process. HGST warrants that the replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.

How is our liability limited?

HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR

3)SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDIC- TIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAM- AGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

How do local laws apply?

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

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Contents Drive Drive Table of ContentsDrive Safety & General UseSafety Precautions Safety & General UseMake two backups Backup Your DataAbout Your G-DRIVE Introduction What’s in the Box Overview of the Drive System RequirementsUsing Your Drive on Mac Optimize Performance Easy Installation for MacUse with Time Machine Using Your Drive on Mac Helpful links Disconnect the DriveMaintenance for Your Drive Initialize Drive for Mac Format Maintenance for Your Drive Restore the Drive Icon Drive Reformat with Partitions Drive Drive Drive Using Your Drive on Windows Windows Use Cross Platform Use Using Your Drive on Windows Limitations with FAT32 Support & Warranty Helpful information for support Technical SupportWhat does this limited warranty cover? Limited WarrantyWhat must you do? Support & WarrantyCapacity Definition and Disclaimer Copyright