Plantronics WO100 manual Troubleshooting and Common Questions

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9 Troubleshooting and Common Questions

I can’t hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact us at www.plantronics.com/support.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

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Contents Savi Office WO100 Wireless Headset System Welcome Contents Package Contents and Features Savi WH100/WH110 Headset Features Savi WH100/WH110 HeadsetHL10 Lifter Optional Connecting Power Supply to Base Base Set UpConnecting Base to Desk Phone Attaching Charge Cradle to BaseDocking and Charging the Headset Headset Set UpFitting Headset Making a Test Call with Desk Phone Configure and Test CallChecking Configuration If You Do Not Hear a Dial Tone Lifter Set Up OptionalInstalling Lifter Ringer Microphone Additional Parts If RequiredExtender Arm For Nortel i2004 Phones OnlyInstalling PerSono Suite Software PC Set UpInstalling USB Cable Making a Test Call with PCPlacing, Answering, and Ending Calls with Desk Phone Using Your Savi Office Wireless Headset SystemPowering Up Headset Mixing Desk Phone and PC Audio Switching Between Desk Phone and PC AudioPlacing, Answering, and Ending Calls with PC With PerSono Suite Software Without PerSono Suite SoftwareSubscribing a Master Headset Conferencing In Up to Three Additional HeadsetsMuting the Headset Headset Base PerSono Suite SoftwareSetting the Range Setting Default Line to Desk Phone or PCPlacing the Headset in Sleep Mode Desk Phone and PC Talk Buttons Indicator LightsDesk Phone and PC Talk Buttons Rules to Live By Headset Indicator LightTalk Time Headset Call Control Button FunctionsExamples PerSono Suite SoftwareAudio Control Icons and ArrowsBattery Life Subscribed Master HeadsetSoftphone Support Settings Screen Headset and Base Feature Settings DefaultHelp for Base Settings Audio limiting Default Settings Anti-StartleSetting G616Security Screen Advanced SettingsPC Panel Screen Updates Support ScreenTroubleshooting and Common Questions Can’t hear a dial tone at the headset Hear staticNo audio connection to PC
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WO100 specifications

The Plantronics WO100 is an innovative wireless headset designed to provide users with an exceptional audio experience while ensuring comfort and versatility. As communication technologies continue to evolve, the WO100 stands out as a reliable choice for both professional and personal use, thanks to its advanced features, robust performance, and user-friendly design.

One of the standout characteristics of the WO100 is its wireless connectivity. Utilizing Bluetooth technology, the headset seamlessly connects to smartphones, tablets, and computers, allowing users to move freely while enjoying high-quality audio. With a wireless range of up to 100 meters, users can easily multitask, whether they are taking calls, attending virtual meetings, or listening to music.

Comfort is paramount in the design of the WO100. The headset features plush ear cushions and an adjustable headband, providing a customizable fit for prolonged use. The lightweight construction ensures that users can wear the headset for hours without discomfort, making it ideal for long work sessions, gaming marathons, or leisurely listening.

Audio quality is another highlight of the WO100. With advanced noise-cancellation technology, the headset effectively filters out background noise, allowing for crystal-clear communication. This feature is particularly beneficial in busy environments, where external sounds can disrupt conversations. The WO100 also delivers rich sound quality, making it perfect for listening to music, podcasts, or audiobooks.

The battery life of the WO100 is impressive, offering up to 24 hours of continuous use on a single charge. This longevity ensures that users can rely on the headset for daily tasks without the need for frequent recharging. Additionally, a quick charge feature allows users to gain hours of listening time with just a short charging session—perfect for when time is of the essence.

User-friendly controls located on the headset provide easy access to playback, volume adjustments, and call management features. Voice prompts offer guidance during pairing and provide notifications on battery status, making it hassle-free to operate.

In summary, the Plantronics WO100 wireless headset excels in combining comfort, sound quality, and advanced connectivity features, making it an excellent choice for anyone in need of a dependable and high-performing audio solution. Whether for professional calls or leisure listening, the WO100 meets the diverse needs of today’s users, positioning itself as a top contender in the wireless headset market.
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