APC BE550G, ES 450 Troubleshooting, Specifications, Order Replacement Battery Warranty, Service

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Troubleshooting

Problem

Probable Cause

Solution

 

 

 

Back-UPS ES will not turn

The battery is disconnected, and either power is

Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If

on.

unavailable at the wall outlet, or utility power is

battery is connected and power is unavailable, the unit can be “cold started” (operated on

 

having a “brownout” or an “over voltage”

battery power) by holding the power button down until two beeps are heard.

 

condition.

 

 

 

 

No power available at the

Surge Protection outlets were overloaded.

Reduce the amount of equipment plugged into the Surge Protection outlets.

Surge Protection outlets.

Utility power not available at the wall outlet.

Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch

 

 

 

controlling the outlet (if any) is in the ON position.

Back-UPS is on, but

Battery is disconnected.

Connect the battery (see Connect Battery diagram).

Replace Battery indicator

 

 

flashes, and unit emits a

 

 

constant tone.

 

 

 

 

 

Connected equipment

Equipment is connected to the “Surge Protection”

Ensure the equipment you want to stay powered during a power failure is plugged into the

loses power.

outlets.

“Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets.

 

The Back-UPS ES is overloaded.

Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try

 

 

removing some of the equipment and see if the problem continues.

 

PowerChute Personal Edition software has

The Back-UPS ES is operating normally.

 

performed a shutdown due to a power failure.

 

 

The Back-UPS ES has exhausted its available

The Back-UPS ES can only operate on battery power for a limited amount of time. The unit

 

battery power.

will eventually turn off when the available battery power has been used. Allow the unit to

 

 

recharge for 16 hours before expecting maximum runtime.

 

Connected equipment does not accept the step-

The output waveform is designed for computers and computer-related equipment. It is not

 

approximated sine waveform from the Back-UPS

 

designed for use with motor-type equipment.

 

ES.

 

 

The Back-UPS ES may require service.

Contact APC Technical Support for further troubleshooting.

The Power On indicator is

The Back-UPS ES is On Battery.

The Back-UPS ES is operating normally, and using battery power. Once On Battery, you may

lit and the Back-UPS ES

 

want to save your current work, power down your equipment, and turn the unit OFF. Once

beeps four times every 30

 

normal power is restored, you may turn the unit back ON, and power your equipment.

seconds.

 

 

 

 

 

The Power On indicator

Battery capacity is low (about 2 minutes of use

The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit

flashes and the Back-UPS

remaining).

beeps twice every second, the battery has about 2 minutes of power remaining. Immediately

beeps twice per second at

 

power down your computer ,and turn the unit OFF. When normal power returns, the unit will

the same time.

 

recharge the battery.

Building Wiring Fault

Your building wiring presents a shock hazard.

Call a qualified electrician for service.

indicator is lit.

Using the Back-UPS with this condition will void

 

 

the warranty.

 

 

 

 

Inadequate runtime.

The battery is not fully charged.

Allow the unit to charge by leaving it plugged into the wall at least 16 hours.

 

Battery is near the end of useful life.

As a battery ages, the amount of runtime available will decrease. You can replace the battery

 

 

by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is

 

 

placed near excessive heat.

No phone/fax/DSL signal

Data line from the ISP or wall outlet is connected

Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”.

from the Back-UPS.

to the wrong jack on the Back-UPS.

 

Internet connection lost

Modem lost AC power.

Plug the modem’s AC power cord into one of the “Battery Back-up Plus Surge Protection

during power outage.

 

outlets”.

 

 

 

Specifications

Model BE450/550G

Input

Voltage

120 Vrms nominal

 

 

 

 

Frequency

60 Hz + 3

 

 

 

 

Brownout Transfer

92 Vrms, typical

 

 

 

 

Over-voltage Transfer

139 Vrms, typical

 

 

 

Output

UPS Capacity (4 outlets)

450 VA/550 VA ; 257 W/330 W

 

 

 

 

Total Amperage (8 outlets)

12 Amps (including UPS output)

 

 

 

 

Voltage - On Battery

115 Vrms + 8% (step-approximated sine wave)

 

 

 

 

Frequency - On Battery

60 Hz + 1 Hz

 

 

 

 

Transfer Time

6 ms typical, 10 ms maximum

 

 

 

Protection and

AC Surge Protection

Full time, 340 joules

Filter

 

 

Phone/fax/DSL Surge

Single line (2-wire)

 

 

Protection

 

 

 

 

 

EMI/RFI Filter

Full time

 

 

 

 

AC Input

Resettable circuit breaker

 

 

 

Battery

Type

Sealed, maintenance-free lead acid

 

 

 

 

Average Life

3 - 5 years depending on the number of discharge cycles

 

 

and environmental temperature

 

 

 

Physical

Net Weight

Back-UPS 450: 10 lb ( 4.5 kg)

 

 

Back-UPS 550: 12.4 lb (5.6 kg)

 

 

 

 

Size

11.2 in (H) x 7.1 in (W) x 3.4 in (D)

 

 

(28.2 cm x 18 cm x 8.7cm)

 

 

 

 

Operating Temperature

+32oF to 104oF (0oC to 40oC)

 

Storage Temperature

+5oF to 113oF (-15oC to 45oC)

 

Operating Relative Humidity

0 to 95% non-condensing

 

 

 

 

Operating Elevation

0 to 10,000 ft (0 to 3,000m)

 

 

 

Safety and

Safety Approvals

TUV C-US certified; UL 1778 standard per CSA

Regulatory

 

standard C22.2 No. 107.3, FCC part 68 &

 

 

FCC part 15 Class B, NOM certified

 

 

 

 

EMC Compliance

Notice: This device complies with part 68 and part 15 of

 

 

the FCC rules. Operation is subject to the following two

 

 

conditions: (1) This device may not cause harmful

 

 

interference, and (2) This device must accept any

 

 

interference received, including interference that may

 

 

cause undesired operation.

 

 

“On the bottom of this equipment is a label that contains,

 

 

among other information, the FCC registration number

 

 

and ringer equivalence number (REN) for this equipment.

 

 

If requested, this information must be provided to the

 

 

telephone company.”

 

 

 

990-3313A Copyright © 2008 American Power Conversion Corp.

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. All other trademarks are property of their respective owners.

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). The replacement battery part number for this Back-UPS 450 is RBC 114, and for Back-UPS 550 is RBC 110.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support:

http://support.apc.com

 

http://www.apc.com/support

 

esupport@apcc.com

Web Site:

www.apc.com

USA/Canada:

1.800.800.4272

Mexico:

+52.292.0253 / 52.292.0255

Brazil:

+0800.12.72.1

Worldwide:

+1.401.789.5735

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Contents 4Transfer Voltage and Sensitivity Adjustment Connect Battery3Turn the Unit On Install the Software Status IndicatorsOrder Replacement Battery Warranty TroubleshootingSpecifications ServiceSensibilidad de la 2Conexión de dispositivosAjuste de voltaje y Transferencia opcionalCómo solicitar una batería de reemplazo Garantía Resolución de problemasEspecificaciones Servicio técnicoRéglage de la tension de Branchement de la batterieBrancher l’équipement Guide de l’utilisateurCaractéristiques techniques Commander une batterie de remplacement GarantieGuide de dépannage Entretien