Product Service

Customer Assistance

Product Service Questions

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If you have any questions about operation or installing

your new Cobra product, or if you need to order replacement parts…

Please call Cobra first! DO NOT RETURN THIS PRODUCT TO THE STORE! See customer assistance on page A1.

For Products Purchased in the U.S.A.

If your product should require factory service, please call Cobra first before sending your radio. This will ensure the fastest turn-around time on your repair. You may be asked to send your radio to the Cobra factory. It will be necessary to furnish the following to have the product serviced and returned.

1)For warranty repair include a copy of the original sales receipt. If you send the original receipt, it cannot be returned.

2)Send the entire product.

3)Enclose a detailed description of the problem along with the name and address of where the product is to be returned.

4)Pack radio securely to prevent damage in transit. If possible, use the original packing material.

5)Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or Priority Mail to avoid loss in transit to Cobra Factory Service:

Cobra Electronics Corporation 6500 West Cortland Street Chicago, Illinois 60707 U.S.A.

6)If the radio is under warranty, it will be repaired or exchanged depending on the model.

Please allow approximately three to four weeks before contacting Cobra for status. If the radio is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions, please call 773-889-3087 for assistance.

For Products Purchased Outside the U.S.A.

Please contact your local dealer for product service information.