Cisco Systems 80O SERIES manual Obtaining Technical Assistance, Cisco Technical Support Website

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About This Guide

Obtaining Technical Assistance

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Cisco 800 Series Routers Hardware Installation Guide

 

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Contents Cisco 800 Series Routers Hardware Installation Guide Page Cisco 800 Series Routers Hardware Installation Guide Page N T E N T S Mounting on a Table Vii AudienceOrganization ConventionsViii Ordering Documentation Obtaining DocumentationCisco.com Documentation DVDCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support Website Obtaining Technical AssistanceXii Submitting a Service RequestDefinitions of Service Request Severity Obtaining Additional Publications and InformationXiii Xiv Overview Feature Routers Description Feature SummaryRouter Ethernet Ports Isdn Ports Telephone Ports Router Ports SummaryFront Panels Link LED Ethernet port Isdn BRI S/T port Back PanelsCisco 802 Router Back Panel Cisco 804 Router Back Panel Color Function LEDsCH2 CH1CH1 RXD CH1 TXDInstallation European Union Statements SafetyIsdn S/T Ports Statement Preventing Electrostatic Discharge DamageNetwork Termination Point Statement Unpacking Your Router Preinstallation ActivitiesPreventing Router Damage Installing Your Router Network Device Ethernet Cable Connecting Ethernet DevicesNetwork DeviceConnected to Router Router Port Type Button Setting Connecting Hubs Connecting a Server, PC, or Workstation Connecting an Isdn Line to Cisco 801 and Cisco 803 Routers Connecting an Isdn LineNT1 Connecting an Isdn Line to Cisco 802 and Cisco 804 Routers Isdn Connecting an Idsl LineConnecting the Idsl Cable to Cisco Idsl Routers Connecting a Digital TelephoneConnecting an Analog Telephone, Fax, or Modem Vendor Name Product Name For More Information Connecting Terminal or PC Connecting a Terminal or PCMounting on a Table Connecting the Power SupplyMounting Your Router 11 Wall-Mounting Brackets Bottom of Router Mounting on a WallInstallation Verifying Installation Verifying InstallationPower/Link LEDs To Check Normal Patterns Where to Go from Here Troubleshooting Symptom Problem Solutions Problems During First StartupLINE, CH1, CH1 RXD Problems After First StartupSymptom To HUB/TO PCCorrectly, see the Connecting a Digital Problems After Router Is Running CH1 RXD, CH1 TXD, CH2 CH1, CH1 RXD, CH1 TXDWhen Contacting Your Cisco Reseller Page Isdn and Idsl Concepts Page Description Design Specification System SpecificationsRX+ TX+ Port Connector PinoutsTX+ RX+ Button OUT Pin PositionPin Function Button Pin OUT PositionRTS DTR TXD GND RXD DSR CTS Tip TXD+ RXD+ROF RTN Cabling Specifications10BASE-T Ethernet Cable SpecificationsMaximum Cable Distances Type Category ShieldingPage GL-1 NumericsGL-2 GL-3 GL-4 IN-1 D EIN-2 Modem, connecting Mounting the routerIN-3 Illustrated Settings TroubleshootingIN-4
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