Cisco Systems 80O SERIES manual When Contacting Your Cisco Reseller

Chapter 3 Troubleshooting

When Contacting Your Cisco Reseller

Table 3-3 Problems After Router Is Running (continued)

Symptom	Problem			Solutions
				• If the problem continues, call your
				Cisco reseller.
Connection to analog	•	A cable-related		• Make sure the connectors at both ends
telephone, fax machine, or		problem:		of the cable are securely connected.
modem is lost. (PH1 or PH2		–	Disconnected	• Make sure the cable is not physically
LED on Cisco 803 and 804
			cable.	damaged. If it is damaged, replace it.
routers is off.)
		–	Damaged
			cable.
	•	Problem with ISDN		• Contact your telephone company to
		line.		determine if there is a problem with
				your line.
				• If the problem continues, call your
				Cisco reseller.

When Contacting Your Cisco Reseller

Some of the solutions instruct you to contact your Cisco reseller. Before contacting your reseller, have the following information ready:

•Router model and serial number (see the back panel of the router)

•Maintenance agreement or warranty information

•Date you received your router

•Brief description of the problem

•Brief description of the steps you have taken to solve the problem

Cisco 800 Series Routers Hardware Installation Guide

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