FAQ and Troubleshooting
The following are descriptions of situations that you may encounter during use of the Joybook, along with basic troubleshooting steps. If you are not able to resolve the issue, immediately contact a BenQ service center for assistance.
General
What is Joybook? What are the differences between Joybooks and traditional notebooks?
BenQ call it Joybook, because BenQ has combined entertainment and stylish design with traditional notebook's functions. For example, enhanced 3D process- ing power for gaming and movie viewing. With Joybook, you will be able to enjoy the most exciting audio and visual experience ever!
What is a Wireless LAN (WLAN)?
A WLAN is a type of Local Area Network (LAN) that uses high frequency radio waves rather than wires to communicate and transmit data among nodes. It is a flexible data communication system implemented as an extension to, or as an alternative for, a wired LAN within a building or campus.
What is IEEE 802.11b/g?
IEEE 802.11b is a technical specification issued by the Institute of Electrical and Electronic Engineers (IEEE) that defines the operation of 2.4 GHz, 11 Mbps/ 54Mbps, Direct Sequence Spread Spectrum Wireless Local Area Networks (WLANs).
What is Centrino technology? What are the advantages of notebook PC's using the Centrino technology?
The Centrino technology enhances the performance of notebook PC's at low power consumption by optimizing the integrated design of the entire computing system and the application environment. The major components of Centrino technology include
Battery and Power
How long should I charge the battery for the first time?
For new Joybooks, you should charge the battery for a minimum of 8 to 12 hours.
My computer won't start up with the battery inserted?
• Make sure the battery is properly inserted.
•Make sure that the battery is fully charged. If this does not work, consult your BenQ dealer.
What should be the run time of a battery?
Run time will vary on individual Joybooks, based on the application programs being used (i.e. high graphics, games), the number of times data is saved or retrieved from the hard drive and/or optical drive, the memory of notebook, and chemistry and capacity of the battery. A “realistic” average
What should I do with the battery if I will not use my Joybook for a longtime?
Recharge the battery or discharge it to about 40% full, and then store it in a dry place at about 15°C to 25°C. Extremely high or low temperature will shorten the life of battery.
When charging the battery, the power indicator on Joybook suggests that the bat- tery is fully charged. When I check it from the Power Manager in Windows, the battery level is only about
It is the result of the battery protection design of Joybook. When the power indi- cator on Joybook is off, it means that the battery has reached a saturated voltage:
How come my notebook is not fully charged even after a full night charge?
Make sure that the Joybook is receiving power. Is the cord plugged in correctly?. When the battery is installed in the computer and it is properly plugged in to an AC outlet, check to see if the battery level icon is showing a charge sign. If this does not fix the problem, the battery, the power source in the notebook, or the AC
42 FAQ and Troubleshooting