BenQ 5000G Series user manual Click Properties and then Hardware Click Device Manager

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4. Click OK.

Use the Scan Disk and Defragment functions. The Scan Disk function checks a hard drive for errors, while the Disk Defragment function takes all the scattered bits of program data and groups them back together in the front of the drive.

1.Click the Start button and then select My Computer.

2.Right-click the hard drive’s icon and select Properties.

3.Click the Tools tab and then the Check Now button.

4.Check all check boxes in the dialog that follows.

5.Click Start, Yes.

6.Restart the computer. It may take a long time to complete. To run Disk Defragmentation in Windows XP:

1.Close all running software programs.

2.Right-click the hard drive’s icon and select Properties.

3.Click the Tools tab and then the Defragment Now button.

4.Click to select a drive and then click the Defragment button. It may take a long time to complete.

If Disk Defragmenter start itself over and over, it means that some hidden back- ground software program is still accessing the hard drive. Restart the computer and try again.

USB devices quit working unexpectedly in Microsoft Windows XP.

This is because USB devices such as camera, scanners. or printer loses its connec- tion and stops working unexpectedly. Please follow the steps below to resolve the problem.

1.Click Start, and right click My Computer.

2.Click Properties and then Hardware.

3.Click Device Manager.

4.Double-click the Universal Serial Bus Controllers branch to expand it.

5.Right-click USB Root Hub, and then click Properties.

6.Click Power Management.

7.Deselect Allow the computer to turn off this device to save power.

8.Repeat steps 5 through 7 for each USB Root hub.

9.Click OK, and then close Device Manager.

Why does the keyboard and/or palm rest get warm?

Typically, the Joybook tends to be slightly warm. The location of the battery is typ- ically underneath the palm rest and as a result, the palm rest gets warm. The loca-

tion of the processor is typically underneath the keyboard and since heat rises, the keyboard may slightly get warm. There is no need to be concerned. However, since your computer has a thermally controlled fan, when the CPU and/or internal tem- perature of the notebook reaches a certain temperature level, the fan is turned ON and stays ON until the temperature drops to a pre-defined level.

The u, I, o, p, j, k, l keys on my Joybook are coming up as numbers instead of let- ters?

The number keys are enabled. Press the num lk (Number Lock) key once to dis- able the number lock function, and the letters will return to normal.

There is no sound coming from the speakers.

Check the following:

The speakers may have been muted. Look at the volume control (speaker icon) on the Windows Taskbar to see if mute has been set. If so, turn off the mute.

The speakers may have been turned off. Use the Fn + F7 hotkey combination to turn them on.

The volume may have been set too low. Use the Volume Up/Down Button to increase the volume.

An earphone or external speakers may be connected to the audio-out jack, auto- matically turning off the computer's internal speakers.

CD or DVD does not function.

Please verify the following:

Joybook is turned on, and the CD or DVD discs are properly inserted in the cen- ter of the disc tray in the optical drive.

The disc tray is closed.

The CD or DVD is not bent or badly scratched.

Noise from the optical drive when the disk plays shows that the optical drive may be deformed, and the computer needs to be repaired. If the disk tray does not open after the Eject button is pressed, insert a pin into the Emergency Eject hole to force the tray out.

DVD movies will not play.

The region code of the DVD inserted must match that of the DVD playback soft- ware used. This region code can be set up to five times. If you have not reached this limit, a prompt will appear that will allow you to change the region code of the software to match that of the move. Otherwise, you can only play back DVDs with the same region code as the last DVD played back successfully.

Why is the hard drive capacity displayed by the OS be different from its nomi- nated capacity?

FAQ and Troubleshooting

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Contents Joybook 5000G Series User’s Manual Disclaimer CopyrightTable of Contents Ii Table of Contents Touring Your Joybook Touch Pad MicrophoneLeft and Right Selection Buttons Up and Down Scroll ButtonModem Port Left Side ViewUSB 2.0 Ports PC Card SlotDVD Super-Multi/DVD+RW/DVD & CD-RW Combo Drive Optional Right Side ViewKensington Lock Hole Rear View Front Panel Function Hotkeys Fn + num lk + TabGetting Started with Windows XP Page Q-Media Bar Using the Q-Media BarCustomizing the Hotkeys P1, P2 Setting Up QMedia BarYou can use Outlook Express to send and receive e-mail Sending and Receiving E-mailGetting Online Wireless Magic Using the Built-In Wireless LAN Function QMusic Workspace Listening to Music and Creating Custom Music CollectionsPlaying a Music CD Creating a PlaylistCreating an MP3 Music CD Converting CD Music into MP3 FormatInsert a music CD into the optical drive of your Joybook Viewing Images Photo Explorer WorkspaceCreating a Slide Show or Screensaver Folder Tree allows you to manage your filesOptions button Making a CalendarEither Portrait or Landscape Watching DVD/VCD Movies Power DVD Control Panel10 11 12 13 14 Basic Operations Region Code SettingsPlayback status Indicates current playback status Making Your Own Movies PowerDirector WorkspaceLoading Clips into the Library Movie-Making ProcessManaging Clips in the Workspace Working with EffectsEditing an Effect Producing a Movie DiscWhen you are done selecting files, click Finished Burning CDs Using Nero ExpressUsing the Q-Media Bar Using the Q-Media Bar QCamera Workspace World of Great Video Fun QCameraCapturing Photos Capturing VideosApplying Special Effects to Photos and Videos Creating a New AlbumUsing the Q-Media Bar Launching QPower You’ve Got the Power QPowerChecking Battery Level Selecting a Power ProfileFollowing QPower window will appear Associating Application Programs with Power ProfilesSpeed Using the Q-Media Bar Trend Micro Internet Security Registration Trend Micro Internet SecurityClick Registration Click Register Now Attaching an External Display Device Attaching External Display DevicesAttaching External Display Devices Video Out Installing Additional Memory Installing Additional MemoryMemory of your Joybook can be extended to up to 2 GB Open the cover Page Using the Windows System Restore Tool Recovering Your SystemUsing the Quick Recovery Function Using the Recovery CDsBattery and Power FAQ and TroubleshootingGeneral How to prolong the life of the battery? What should I do if the battery gets hot in my Joybook?Have problem setting up wireless network ConnectionClick Start and then My Computer SystemClick Properties and then Hardware Click Device Manager Why does the keyboard and/or palm rest get warm?There is no sound coming from the speakers CD or DVD does not functionDisplay Hear noise when connecting an earphone to JoybookDisplayed by the OS There is nothing visible on the screenPage Safety Information on Safety, Cleaning, and Battery MaintenanceCleaning Your Joybook Battery MaintenanceBenQ Joybook Global Online Service Service and SupportService and Support Appendix Worldwide Power Systems and Plug Types