Nintendo WUPSWAAB manual Batteries and battery charging, TV screen display and audio

Troubleshooting

Batteries and battery charging

Cannot charge or recharging takes a long time.

Are you using the correct charging	• Wii U GamePad – use the Wii U GamePad AC adapter,
equipment?	Model No. WUP-011(USA).
	• Wii U Pro Controller - use the Wii U Pro Controller
	USB Cable, Model No. WUP-018.
Is the AC adapter plug or USB	• Wii U GamePad – remove the AC adapter for two min-
cable fully inserted?	utes, then reinsert it into the AC adapter connector on
	the controller or charging stand and into the power
	outlet, and try recharging again (p. 18).
NOTE: You can only charge the	• Wii U Pro Controller – remove the USB cable, wait a
Wii U Pro Controller when the	few seconds, then reinsert it and try recharging again
Wii U console is turned on.	(p. 20).
Are you charging at an ambient	Charge within the recommended temperature range of
temperature of 50°-95°F (10°-	50°-95°F (10°-35°C). Battery charging can be adversely
35°C)?	affected by extremes of temperature.
Is the battery LED blinking or-	Make sure that the battery is properly connected - see
ange?	the section on Battery Replacement (p. 42). If the LED
	is still blinking during the charging procedure, contact
	Nintendo Customer Service.

Battery charge doesn't last long and/or recharging takes a long time.

Are you playing or charging at an	Usage time may be reduced and recharge time may be
ambient temperature below 50°F	increased when temperatures are below 50°F (10°C). For
(10°C)?	best results, use the system within the recommended
	temperature range of 50°-95°F (10°-35°C).
Are you using an old battery?	Over time and repeated charging, battery performance
	will gradually decrease. If the usage time has gotten
	noticeably shorter, the battery may need to be replaced
	(p. 42).

The battery appears slightly swollen.

Due to the nature of lithium-ion batteries, repeated charging and use over time can cause the battery pack to swell. If the battery pack is swollen and battery duration doesn’t last very long, it should be replaced (p. 42).

If the battery leaks fluid or is exposed to moisture, see the Battery Leakage warning in Health and Safety Information (p. 4) and contact Nintendo Customer Service for repair information.

TV screen display and audio

The TV screen doesn't display anything, or there is no sound.

Has the TV input been	Press the input button on the TV several times to switch
correctly set?	between inputs until the Wii U screen appears.
	• If you are using an HDMI cable, it might take some
	time until an image is displayed on the TV screen,
	depending on your TV model. Wait a short time after
	switching the input.
Are the connection method and	Check the configuration in System Settings on the
resolution configured correctly?	Wii U Menu, TV, for your cable and TV combination.
Are you using any accessories not	Remove any unlicensed or incompatible components or
licensed by Nintendo or not de-	accessories from your system.
signed for use with the Wii U sys-
tem?

Wii U GamePad screen

The Wii U GamePad screen doesn’t display anything.

Is the Wii U GamePad battery LED	If the LED is blinking blue, the screen has been turned
slowly blinking blue?	off. Press one of the buttons (other than the POWER But-
	ton) to turn the screen back on.
If you press the POWER Button	If the screen turns on, the Wii U GamePad's battery level
with the AC adapter connected,	is low. Recharge the battery.
does the screen display turn on af-	If the screen still does not display anything, contact	Troubleshooting
ter a few seconds?	Nintendo Customer Service for repair information.

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