Nintendo WUPSWAAB manual Wii Remote controllers, Menu, Wii U GamePad

Troubleshooting

Wii U GamePad screen (continued)

I can't use the Touch Screen or the Touch Screen does not respond properly.

Is there anything near the Wii U	Avoid using the Wii U system near large metal objects or
console or controller that could in-	TV stands or devices that might cause electromagnetic
terfere with the signal between	interference (such as AV devices, microwave ovens, or
the two components?	cordless devices).
Does the Touch Screen need to be	If the Touch Screen positioning appears to be off, cali-
calibrated?	brate the Touch Screen in System Settings on the Wii U
	Menu, Wii U GamePad.
	If you are unable to operate the Wii U Menu properly us-
	ing the Touch Screen, use the +Control Pad and .
Have you attached a screen pro-	The Touch Screen can react to a screen protector that is
tector to the Touch Screen?	out of alignment, or to air bubbles or foreign particles
	trapped between the sheet and the screen, causing im-
	proper operation. Try removing it and using the screen
	again. If it operates correctly, reattach the screen protec-
	tor, carefully following the instructions included with it,
	or avoid using one.
	• Please use screen protectors officially licensed by
	Nintendo.

The Wii U GamePad screen appears irregular or erratic/sound is intermittent.

Is anything blocking or interfering	Remove possible causes of interference, such as metal
with the signal between the con-	racks or shelves, or wireless devices, microwave ovens,
sole and the GamePad?	or AV equipment.

The video or sound may cut off at times. This is due to the nature of wireless communication and does not indicate a defective product.

The Wii U GamePad screen color changes, the screen brightness changes erratically, or bright colors cannot be seen.

Wii Remote controllers

I can't use the Wii Remote, or the Wii Remote does not respond properly.

Is the Player LED on the Wii Re-	Press one of the buttons on the Wii Remote (not the
mote lit?	POWER Button).
	If the Player LED does not turn on, make sure that the
	batteries are inserted correctly. If the LED still won't turn
	on, replace both of the batteries.
Have you synchronized the Wii	Press the SYNC Button on the Wii U console and follow
Remote with this Wii U console?	the instructions on the screen.
Are you either too close or too far	Always play from 3-10’ (1-3 m) from the sensor bar. If this
from the sensor bar?	does not resolve the issue, adjust the sensor bar sensitiv-
	ity in System Settings on the Wii U menu, Adjust Sensi-
	tivity.
Is there any obstruction in front of	Remove any objects that might be blocking the signals
the sensor bar?	between the Wii Remote and the sensor bar.
Is the sensor bar installed	Make sure that the sensor bar is placed correctly (p. 25).
correctly?	Make sure the sensor bar plug is fully inserted into the
	connector on the console.
Are there any play conditions that	If you think any of the following conditions are affecting
could interfere with the operation	the operation of the remote, try removing or reducing
of the remote?	the source of interference:
	• Bright light sources, including sunlight, behind or near
	the TV, shining toward the remote or reflecting off the
	TV screen
	• Highly reflective surfaces near the sensor bar
	• Sources of infrared light in the gameplay area such as
	electric, propane, or kerosene heaters, flames from
	fireplaces or candles, and stoves or other sources of
	heat
	• Radio frequency interference may cause the Wii
	Remote to work erratically. Check for and move or turn

Troubleshooting

Is power-saving mode on?

When the power-saving mode is on, the system automat- ically adjusts the screen brightness and color to match the displayed image, in order to reduce battery power use. Depending on the image, faint colors may look washed out, or the color may appear to change. For uni- form brightness and hue, open the HOME Menu off and turn power-saving mode off (p. 19).

	off wireless devices such as cordless phones, wireless
	computer keyboards or mice, or other similar devices
Is the Wii Remote pointed at the	Point the Wii Remote at the front of the sensor bar when
sensor bar?	using.

If the remote does not operate normally after checking all of the above, press the POWER button on the Wii U console and make sure the Power LED is red, and then unplug the Wii U AC adapter from the wall outlet. Wait two minutes, then plug the AC adapter back into the wall

Some pixels on the Wii U GamePad screen are always dark or lit.

Due to the characteristics of liquid crystal displays, a small number of pixels may not illuminate or may always stay lit. This is normal and not considered a defect unless the number of pixels that don’t function normally increases over time.

outlet, turn the Wii U console power on, and try using the remote again.

If your Wii U system still does not operate correctly after trying the troubleshooting steps, DO NOT return the console to the store. You may lose saved game data, Nintendo eShop down- loads, and any balance left in your Nintendo eShop account. For assistance and additional troubleshooting and repair options visit support.nintendo.com, or call 1-800-255-3700.

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