Technical Information
Troubleshooting Guide
| Symptom |
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| Cause(s) |
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| Dimmer fader set to “0” | |
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| color fader set to “0” | |
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| All colors in CUSTOM mode | |
| Product does not light up |
| are set to “0” | ||
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| No power | |
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| Faulty internal power supply | |
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| Faulty main control board | |
| One of the LEDs does |
| Faulty LED | ||
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| Faulty LED module | |||
| not work |
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| Faulty LED driver | |||
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| Circuit breaker/fuse |
| Excessive circuit load | ||
| keeps tripping/blowing |
| Short circuit along the power wires | ||
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| No power | |
| Unit does not power up |
| Loose or damaged power cord | ||
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| Blown fuse | |||
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| Faulty internal power supply | |
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| Wrong DMX addressing | |
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| Damaged DMX cables | |
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| Wrong polarity on the controller | |
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| Loose DMX cables | |
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| Non DMX cables | |
| Unit does not respond to |
| Bouncing signals | ||
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| Long cable / low level signal | |||
| wired DMX or responds |
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| erratically |
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| Too many units | |
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| Interference from AC wires | |
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| Faulty DMX interface board | |
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| Faulty Display/Main board | |
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Action(s)
Increase the value of the dimmer channel Increase the value of the color channel
Increase the values of the colors
Verify external power circuit and wiring
Send unit for repair
Send unit for repair
Reduce total load placed on the electrical circuit Check electrical wiring
Check for voltage on outlet Check power cord Replace fuse
Send unit for repair Check unit addressing Check DMX cables
Check polarity switch settings on the controller Check cable connections
Use only DMX compatible cables Install terminator as suggested
Install an optically coupled DMX splitter before a long section of cable or right after the unit with the strong signal
Install an optically coupled DMX splitter after unit #32
Keep DMX cables separated from power cables or fluorescent/black lights
Send unit for repair Send unit for repair
If you still experience technical problems after trying the above solutions or if you need to send the unit for repair, contact CHAUVET® Technical Support.