Polycom Solution Support, Field Input Requirements

Polycom® RealPresence DMA® 7000 System Overview

Polycom Solution Support

Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize, and manage Polycom visual communications within their UC environments.

Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Lync Server 2010 integrations. For more information, please visit www.polycom.com/services/professional_services/ or contact your local Polycom representative.

Working in the Polycom RealPresence DMA System

This section includes some general information you should know when working in the Polycom RealPresence DMA system.

Accessing the Polycom RealPresence DMA System

The Polycom RealPresence DMA system’s management interface is accessed by pointing a compatible browser equipped with Adobe® Flash® Player to the system’s host name or IP address (a two-server cluster or an IPv6-only single-server cluster has a virtual host name and IP address, and we strongly recommend always using the virtual address). Minimum requirements:

●Microsoft Internet Explorer® 7 or newer, or Mozilla Firefox® 3 or newer, or Google Chrome 11 or newer

●Adobe Flash Player 9.0.124 or newer

●1280x1024 minimum display resolution (1680x1050 or greater recommended)

Note: Adobe Flash Player considerations

The Polycom RealPresence DMA system’s Flex-based management interface requires Adobe Flash Player. For stability and security reasons, we recommend always using the latest version of Flash Player.

Even so, be aware that your browser’s Flash plugin may hang or crash from time to time. Your browser should alert you when this happens and enable you to reload the plugin. In some cases, you may need to close and restart your browser.

In the Google Chrome browser, use the Adobe Flash plugin, not the built-in Flash support.

Field Input Requirements

While every effort was made to internationalize the Polycom RealPresence DMA system, not all system fields accept Unicode entries. If you work in a language other than English, be aware that some fields accept only ASCII characters.

For input fields that accept a SIP URI, the supported characters for the “userinfo” portion of the URI include:

●Alpha: a-z, A-Z

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