Polycom 7000 manual To roll back an upgrade, restoring the previous version

System Management and Maintenance

9Click Yes.

If a restart is required, a dialog informs you that the upgrade is starting. Shortly after that, the system logs you out and restarts.

10Click OK to log out immediately, or simply wait.

The Upgrade Status page appears. It shows progress and displays the upgrade logging. When the upgrade is complete, the system reboots.

When the upgrade and reboot are finished, in a two-server Appliance Edition system cluster, both servers’ LCDs display DMA Clustered (in a single-server system, the LCD displays DMA Ready), and you’re able to log back in.

Note: Restart your browser if needed

You may need to restart your browser or flush your browser cache in order to log back into the system.

11Log back in and:

a In a two-server Appliance Edition system cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

b Go to Maintenance > Software Upgrade and check the Operation History table.

c If the upgrade requires a new license activation key code or codes, obtain and install them as described in Add Licenses.

12If this cluster is part of a supercluster, do the following:

a Go to Network > DMAs, and rejoin this cluster to the supercluster. See Supercluster Procedures.

Caution: Rejoin the correct cluster

Be sure you select the cluster you just upgraded (the one you’re logged in to) and join it to another cluster, not the other way around.

bGo to Network > Site Topology > Territories and reassign territory responsibilities back to this cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager system, go to Admin > Integrations > RealPresence Resource Manager and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

13Call Polycom Global Services if:

After waiting significantly longer than the estimated install time, you’re still unable to log back in.

You can log in, but the Dashboard shows only one server for a two-server cluster.

The package version numbers on the two servers are not the same.

14For a supercluster, repeat the above procedure for each additional cluster.

To roll back an upgrade, restoring the previous version

1Go to Maintenance > Software Upgrade.

2Verify that you want to downgrade the system to the rollback version shown and that you’re prepared for a system restart, if required.

Most rollbacks will require a restart.

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