Insignia NS-32D510NA15 manual Roku Streaming Stick, MHL-enabled device, Hdmi 2 MHL jack. See

Problem	Solution
A retail banner	• You selected “Retail Mode”
is displayed.
	when you ran the TV setup
	wizard. Reset your TV to the
	factory defaults, then select
	Home Use Mode on the What is
	your viewing environment
	screen. See “Restore settings to
	the defaults” on page 69.

Roku Streaming Stick

Problem	Solution
I cannot see a	• Make sure that your TV is
picture on
	turned on.
my TV.
	• Make sure that the Roku
	Streaming Stick is securely
	connected to the purple
	HDMI 2 (MHL) jack. See
	“Connect a Roku Streaming
	Stick” on page 22.
	• Make sure that the you have
	selected HDMI2 (Roku) as the
	video input source. See “Select
	the video input source” on
	page 39.
	• Try adjusting the picture
	settings on your TV. See “Adjust
	the TV picture” on page 50.
I cannot hear	• Make sure that the you have
sound.
	selected HDMI2 (Roku) as the
	video input source. See “Select
	the video input source” on
	page 39.
	• If you are using external
	speakers, a sound bar, or a
	home theater system, make
	sure that the audio cables are

	NS-32D510NA15 Insignia 32" LED TV
Problem	Solution
I cannot	• Make sure that there are no
connect to my
	obstructions, like cement walls,
wireless
	between your Roku Streaming
network.
	Stick and your wireless router.
	• Make sure that you have
	selected the correct wireless
	router name on the “Wireless”
	screen.
	• If your network requires a
	password, make sure that you
	have entered the correct
	password. Passwords are case
	sensitive.
	• If you have turned off SSID
	broadcasting on your wireless
	router, select “My network is not
	shown” on the “Wireless”
	screen.
	• If you are not getting three or
	more signal-strength bars
	above your wireless network,
	adjust the location of your
	wireless router.
I cannot stream	• Make sure that you have a
Netflix movies
	Netflix unlimited streaming
through my
	membership. Membership is
Roku Streaming
	required to instantly watch
Stick.
	movies and TV episodes
	streaming from Netflix.
I cannot watch	• Not all channels are available in
all channels
	Canada.
through my
Roku Streaming
Stick.

MHL-enabled device

connected securely. See

“Connect external speakers or a

sound bar” on page 32.

• If you are using external

speakers, a sound bar, or a

home theater system, make

sure that the volume is turned

up and not muted.

• If you are using external

speakers, a sound bar, or a

home theater system, make

sure that you have selected the

correct output mode.

• Try adjusting the audio settings

on your TV. See “Adjust sound

settings” on page 53.

Problem

The mobile device does not charge when connected

to the

HDMI 2 (MHL)

jack.

Solution

•Make sure that the cables are securely connected.

•Make sure that you are using an MHL cable. An MHL cable may be difficult to identify. It may look like a micro USB-to-HDMI cable because the cable connectors are the same, but the cable itself is thinner. The cable also may not be labeled MHL.

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