Sony DR-BTN200 manual Help Guide, Phone calls, The caller’s voice cannot be heard

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Help Guide

Top > Troubleshooting > Possible causes of symptoms >

Phone calls

The caller’s voice cannot be heard.

Check that both the headset and the BLUETOOTH smartphone or mobile phone are turned on.

Check the connection between the headset and the BLUETOOTH smartphone or mobile phone. Make a BLUETOOTH connection (HFP or HSP) again.

Check that output of the BLUETOOTH smartphone or mobile phone is set for the headset.

Check that the volume of the headset is not set too low.

Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary.

If you are listening to music using the headset, stop playback, press the button and talk.

Low sound from the caller

Turn up the volume of the headset.

Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary.

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Contents Important information Getting Started BLUETOOTH One-touchconnection NFCMusic Phone calls Troubleshooting Help GuideGetting Started Before First Use Features and location of partsPower Help GuideHelp Guide BLUETOOTH BLUETOOTH connectionBLUETOOTH TopHelp Guide One-touchconnection NFC One-touchconnectionOne-touchconnection NFC TopHelp Guide Listening to musicMusic TopPhone calls Phone callsMaking a call while playing back music Help GuideTo deal with a trouble Possible causes of symptomsTroubleshooting Help GuideHelp Guide Important informationImportant information TopHelp Guide Before first useBefore First Use Top Getting StartedHelp Guide Features Location and function of partsFeatures and location of parts Top Getting StartedHelp Guide PowerCharging the headset Top Getting StartedBLUETOOTH What is BLUETOOTH wireless technology?What you can do with BLUETOOTH function Top BLUETOOTHConnecting with the paired device Steps to BLUETOOTH functionPairing and connecting with a BLUETOOTH device Indications of BLUETOOTH functionAbout “NFC Easy Connect” App Compatible smartphonesPreparation on the smartphone Help GuideHelp Guide Switching the device by one-touchfunctionsOne-touchconnection Top One-touchconnection NFCHelp Guide Listening to music Controlling the audio deviceListening to music Top MusicHelp Guide Making a call Receiving a callControlling the smartphone or mobile phone Phone callsTop Phone calls Making a call while playing back musicHelp Guide Copyright 2013 Sony CorporationTop Troubleshooting What can I do to solve a problem?To deal with a trouble Help GuideOne-touchconnection NFC Music Phone calls Power and charging BLUETOOTH connectionPossible causes of symptoms Top TroubleshootingImportant information License and trademark noticeHelp Guide Top Important informationQuick Start Guide About battery chargingBefore first use Reference GuideFeatures Help GuideHelp Guide Location and function of partsSearch Headband Left unit NFC ON/OFF switch Details headset RESET button Details Copyright 2013 Sony CorporationOperating Systems System requirements for battery charge using USBCharging the headset Charging the headsetTips Usage hours When the battery is almost empty Checking the remaining batteryIndicator red StatusWhat is BLUETOOTH wireless technology? Help GuideHFP Hands-freeProfile* Talking on the phone/Operating the phone by hands-free Talking on the phone What you can do with BLUETOOTH functionListening to music Help GuideCopyright 2013 Sony Corporation Top BLUETOOTH BLUETOOTH connection Steps to BLUETOOTH functionHelp Guide BLUETOOTH Specification Ver Copyright 2013 Sony Corporation Pairing and connecting with a BLUETOOTH device Help GuidePage If “DR-BTN200”is not displayed, repeat from step TipsPairing information is deleted after repair, etc Help Guide Connecting with the paired deviceTop BLUETOOTH BLUETOOTH connection 1.Turn on the headsetPage Page blue/ red Indications of BLUETOOTH functionFlashing pattern Help GuideCompatible smartphones Compatible smartphonesHelp Guide Preparation on the smartphone Help Guide2.Set the smartphone so that the NFC function can be used. For details, refer to the manual of the smartphone Copyright 2013 Sony Corporation About “NFC Easy Connect” App Help Guide1.Set the NFC switch to ON on the headset Help GuideFollow the on-screeninstructions to complete the connection Copyright 2013 Sony Corporation Help Guide 1.Touch the headset with the smartphoneCopyright 2013 Sony Corporation Switching the device by one-touchfunctions Help GuideHelp Guide 1.Connect the headset with a BLUETOOTH deviceListening to music After use Related topic Pairing and connecting with a BLUETOOTH deviceCopyright 2013 Sony Corporation Buttons Function To adjust the volumeControlling the audio device Help GuideRotate and hold to fast-forward/fast-rewinda song Press once during playback to pauseRotate once to skip to the next/previous song Copyright 2013 Sony CorporationHelp Guide Making a callTop Phone calls Phone calls With an HFP connection, you can call in the following way, depending on the smartphone or mobile phone. Refer to the manual supplied with your smartphone or mobile phone for the details of the operation Pairing and connecting with a BLUETOOTH device To end a callTo adjust the volume TipsReceiving a call Help GuidePress the VOL +/- button To adjust the volumeTips Press the button on the headset not changeTo end a call After usebutton Controlling the smartphone or mobile phoneSupported profile HFP Help Guidedetails of the voice dial function Supported profile HSPOutgoing call Press once to cancel outgoing call StatusTo receive a call To call during playbackHelp Guide Pairing and connecting with a BLUETOOTH device To disconnect the callRelated topic Initializing the headset What can I do to solve a problem?Help Guide Copyright 2013 Sony Corporation Help Guide Power and charging BLUETOOTH connectionOne-touchconnection NFC Music Phone calls Copyright 2013 Sony CorporationPower and charging Help GuidePage Pairing cannot be done BLUETOOTH connectionHelp Guide Copyright 2013 Sony Corporation One-touchconnection NFC Help GuideCannot make the one-touchconnection Music Help GuideNo sound of the bit rate Phone calls Help GuideThe caller’s voice cannot be heard License and trademark notice Help Guide