Cisco Systems SA-ISA, SM-ISM manual Obtaining Technical Assistance, Technical Assistance Center

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

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Contents Corporate Headquarters Text Part Number OL-3575-01 B0Copyright 1999- 2003 Cisco Systems, Inc All rights reserved N T E N T S Configuring the ISA and ISM Preface ObjectivesInstallation Warning AudienceSection Title Description Document OrganizationDocument Conventions Boldface fontItalic screen font Indicates a comment lineTerms and Acronyms ViiRelated Documentation Viii Cisco 7100 series routers Obtaining Documentation Cisco.comDocumentation Feedback Documentation CD-ROMOrdering Documentation Obtaining Technical Assistance Technical Assistance CenterObtaining Additional Publications and Information Cisco TAC Escalation CenterXiv Overview ISA and ISM OverviewData Encryption Overview Features Feature DescriptionPort Adapter Slot Locations on the Supported Platforms Cisco 7100 Series Routers Slot NumberingCisco 7200 Series Routers Slot Numbering Port adapter in slot ISM in slotLEDs LEDsBoot LED Label Color State FunctionOL-3575-01 B0 Preparing for Installation Required Tools and EquipmentPlatform Recommended Minimum Cisco IOS Release Encryption mppe command Safety GuidelinesSafety Warnings ISA and ISA ISA with VAMPreparing for Installation Safety Guidelines Electrical Equipment Guidelines Preventing Electrostatic Discharge DamageOL-3575-01 B0 Removing and Installing the ISA and the ISM Handling the ISA or the ISMOnline Insertion and Removal Handling the ISMRemoving and Installing the ISA and the ISM ISA or ISM Removal and Installation Cisco 7100 Series-Removing and Installing the ISM StepCisco 7200 Series-Removing and Installing the ISA GuideConfiguring the ISA and ISM OverviewEnables Mppe encryption Using the Exec Command InterpreterEnter controller configuration mode on Enabling MppeIdentify the policy to create, and enter Configuring IKEConfig-isakmp command mode Specify the encryption algorithmConfiguring IPSec Creating Crypto Access ListsDefining a Transform Set Step Command Purpose Creating Crypto Maps Access list determines which traffic is Crypto map configuration modeSpecify an extended access list. This Exit crypto map configuration modeApplying Crypto Maps to Interfaces Verifying ConfigurationExit interface configuration mode Apply a crypto map set to an interfaceCommand Purpose Router# show crypto ipsec sa interface Ethernet0 Configuring the ISA and ISM IPSec Example IPSec ExampleRouter B Configuration OL-3575-01 B0 D E IN-2
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