HP Pro x2 612 G1 manual Software is functioning abnormally, Computer is on but not responding

Page 87

change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer. Click Start, click the arrow next to Shut down, and then select Restart. If you cannot restart the computer using this procedure, see the next section, The computer is on but not responding on page 77.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●Press and hold the power button for at least 5 seconds.

●Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

Resolving issues 77

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents VGA Power management Security Support Appendix C Electrostatic discharge Index Welcome User guides View Warranty Information Finding informationSupport User guides Resources Getting to know your computer Tablet edge componentsComponents Description Tablet edge components Display Component DescriptionCommunication and Chat HP WebCam Top Power keyboardTouchPad Lights Fn key KeysHelp and Support User Guides Right sideLeft side Rear Releasing the tablet from the power keyboardChanging your tablets view Changing your tablets settingsAdjusting your tablets autorotate lock Adjusting your tablets screen brightnessTurning wireless devices on or off Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing operating system controls Using a WlanUsing HP Connection Manager select models only Using the wireless buttonUsing an Internet service provider Setting up a WlanConfiguring a wireless router Using HP Mobile Broadband select models only Connecting to a WlanProtecting your Wlan Inserting and removing a SIM Using Bluetooth wireless devices Using GPS select models onlyConnecting to a local area network LAN Connecting to a wired networkUsing pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingRotating select models only Finger clickStoring the pen Using the digitizer pen select models onlyIdentifying the pen components Holding the penUsing the keyboard Hot key combination Description Identifying the hot keysUsing keypads Using the embedded numeric keypadHot key combination Using an optional external numeric keypad Using the integrated numeric keypadMultimedia Connecting speakersAdjusting the volume Connecting headphones and microphonesWebcams VideoChecking audio functions on the computer VGA DisplayPort Connecting wired displays using MultiStream TransportPage Shutting down the computer Power managementSetting power options Using power-saving statesUsing the power meter and power settings Initiating and exiting SleepInitiating and exiting Hibernation Finding additional battery information Using battery powerSetting password protection on wakeup Factory-sealed batteryManaging low battery levels Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge timeConserving battery power Using external AC powerTesting an AC adapter Removing a memory card Using memory card readersExternal cards and devices Inserting a memory cardUsing smart cards Using a USB device Inserting a smart cardRemoving a smart card Using optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Improving hard drive performance Using Disk DefragmenterDrives Handling drivesUsing Disk Cleanup Protecting the computer Using passwordsComputer risk Security feature SecurityPassword Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockUsing antivirus software Using firewall softwareRemoving Automatic DriveLock protection Locating the fingerprint reader Installing critical security updatesUsing HP Client Security select models only Using the fingerprint reader select models onlyCleaning the display All-in-Ones or Notebooks MaintenanceCleaning your computer Cleaning proceduresUsing SoftPaq Download Manager Cleaning the TouchPad, keyboard, or mouseUpdating programs and drivers Guidelines Backup and recoveryCreating recovery media and backups Creating recovery media with HP Recovery Disc CreatorBacking up your information Creating recovery mediaUsing the Windows recovery tools Performing a system recoveryUsing Windows 7 operating system media Using f11 recovery tools select models onlySelect Repair your computer Using Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Synchronizing the tablet and keyboard Using MultiBootAbout the boot device order Choosing MultiBoot preferencesSetting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Entering MultiBoot Express preferences Using HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics Uefi to a USB device Contacting support SupportComponent LabelsSpecifications Input powerOperating environment Traveling with or shipping your computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesAn external device is not working Software is functioning abnormallyComputer is on but not responding Computer is unusually warmWireless network connection is not working Disc does not playMovie is not visible on an external display Page Electrostatic discharge Index Symbols/NumericsMaintenance SIM
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