HP Rlve 810 G3 Troubleshooting resources, Resolving issues, Computer is unable to start up

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B Troubleshooting

Troubleshooting resources

●Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: ◦ Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦Find HP support worldwide telephone numbers.

◦Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

●The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is

88 Appendix B Troubleshooting

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Multimedia Inserting a memory card Removing a memory card Using Disk Cleanup Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Finding information Select the HP Support Assistant appResources Component Description Getting to know your computerRight Feature, press the button again Assistant appLeft Display To change your notebook to a tablet Support Assistant appComponent Description Windows button TopTouchPad DesktopLights Keys Fn keyService door BottomBottom Using a USB device on RearUsing the wireless controls Connecting to a networkConnecting to a wireless network Using the wireless buttonUsing an Internet service provider Using a WlanUsing operating system controls Protecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Using HP Mobile Broadband select models only Using HP Mobile Connect select models onlyUsing GPS select models only Inserting and removing a SIM select models onlyConnecting to a wired network-LAN select models only Using Bluetooth wireless devicesUsing the TouchPad and gestures Using pointing devicesSetting pointing device preferences Turning the TouchPad off and on TappingFinger click ScrollingFinger pinch zoom Rotating select models only Edge swipes select models only Right-edge swipeTop-edge swipe Identifying the hot keys Using the keyboardUsing Windows shortcut keys Hot key combination Description Fn+f3Using keypads Using the embedded numeric keypadUsing an optional external numeric keypad Turning the embedded numeric keypad on and offMultimedia Using the media activity controlsConnecting speakers AudioChecking audio functions on the computer Adjusting the volumeConnecting headphones and microphones Webcam VideoDisplayPort Select Start Control Panel Page Power management Shutting down turning off the computerIntel Rapid Start Technology select models only Setting power optionsUsing power-saving states Initiating and exiting SleepEnabling and exiting user-initiated Hibernation Using the power meter and power settingsSetting password protection on wakeup Using battery power Finding additional battery informationMaximizing battery discharge time Using Battery CheckDisplaying the remaining battery charge Managing low battery levelsInserting or removing the battery Inserting a batteryConserving battery power Storing a user-replaceable battery select models onlyReplacing a user-replaceable battery select models only Using external AC powerDisposing of a user-replaceable battery select models only Testing an AC adapter Inserting a memory card Using memory card readersExternal cards and devices Removing a memory card Using a USB device Connecting a USB device Removing a USB deviceUsing optional external devices Using optional external drivesHandling drives Using hard drivesDrives Click the Reset to Available link Intel Smart Response Technology select models onlyRemoving or replacing the service door Removing the service doorReplacing the service door Replacing or upgrading the hard drive Removing the hard driveInstalling a hard drive Using Disk Cleanup Improving hard drive performanceProtecting the computer Computer risk Security featureSecurity Password Function Using passwordsSetting passwords in Windows Setting passwords in Computer Setup Managing a Bios administrator passwordManaging a Computer Setup DriveLock password Entering a Bios administrator passwordSetting a DriveLock password Entering a DriveLock passwordChanging a DriveLock password Removing DriveLock protectionRemoving Automatic DriveLock protection Using Computer Setup Automatic DriveLockEntering an Automatic DriveLock password Installing critical security updates Using antivirus softwareUsing firewall software Installing an optional security cable Using HP Client SecurityUsing HP Touchpoint Manager select models only Maintenance Adding or replacing memory modulesAdding or replacing memory modules Cleaning your computer Cleaning the sides or cover Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the TouchPad, keyboard, or mouseUsing SoftPaq Download Manager Backing up your information Backup and recoveryPerforming a system recovery Using the Windows recovery tools Using f11 recovery toolsUsing Windows operating system media purchased separately Using Windows Refresh or Windows Reset Using HP Software SetupNavigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Choosing MultiBoot preferences Using MultiBootAbout the boot device order Setting a new boot order in Computer SetupDynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express promptEntering MultiBoot Express preferences Using HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics Uefi to a USB device Using HP Sure Start select models only Support Contacting supportLabels Operating environment SpecificationsInput power Traveling with the computer Resolving issues TroubleshootingTroubleshooting resources Computer is unable to start upComputer is on but not responding Wireless network connection is not workingSoftware is functioning abnormally Computer is unusually warmMovie is not visible on an external display Electrostatic discharge Symbols/Numerics IndexWlan SIM
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