HP Rlve 810 G3 manual Software is functioning abnormally, Computer is on but not responding

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connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you cannot restart the computer using this procedure, see the next section, The computer is on but not responding on page 89.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●Press and hold the power button for at least 5 seconds.

●Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

Resolving issues 89

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Multimedia Inserting a memory card Removing a memory card Using Disk Cleanup Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Select the HP Support Assistant app Finding informationResources Getting to know your computer RightComponent Description Assistant app Feature, press the button againLeft Display Support Assistant app To change your notebook to a tabletDesktop TopTouchPad Component Description Windows buttonLights Fn key KeysBottom Service doorBottom Rear Using a USB device onUsing the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Connect select models only Using HP Mobile Broadband select models onlyInserting and removing a SIM select models only Using GPS select models onlyUsing Bluetooth wireless devices Connecting to a wired network-LAN select models onlyUsing pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onScrolling Finger pinch zoomFinger click Rotating select models only Right-edge swipe Edge swipes select models onlyTop-edge swipe Using the keyboard Using Windows shortcut keysIdentifying the hot keys Fn+f3 Hot key combination DescriptionUsing the embedded numeric keypad Using keypadsTurning the embedded numeric keypad on and off Using an optional external numeric keypadAudio Using the media activity controlsConnecting speakers MultimediaAdjusting the volume Connecting headphones and microphonesChecking audio functions on the computer Video WebcamDisplayPort Select Start Control Panel Page Shutting down turning off the computer Power managementInitiating and exiting Sleep Setting power optionsUsing power-saving states Intel Rapid Start Technology select models onlyUsing the power meter and power settings Setting password protection on wakeupEnabling and exiting user-initiated Hibernation Finding additional battery information Using battery powerManaging low battery levels Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge timeInserting a battery Inserting or removing the batteryStoring a user-replaceable battery select models only Conserving battery powerUsing external AC power Disposing of a user-replaceable battery select models onlyReplacing a user-replaceable battery select models only Testing an AC adapter Using memory card readers External cards and devicesInserting a memory card Removing a memory card Using a USB device Removing a USB device Connecting a USB deviceUsing optional external drives Using optional external devicesUsing hard drives DrivesHandling drives Intel Smart Response Technology select models only Click the Reset to Available linkRemoving the service door Removing or replacing the service doorReplacing the service door Removing the hard drive Replacing or upgrading the hard driveInstalling a hard drive Improving hard drive performance Using Disk CleanupComputer risk Security feature SecurityProtecting the computer Using passwords Setting passwords in WindowsPassword Function Managing a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordEntering a DriveLock password Setting a DriveLock passwordRemoving DriveLock protection Changing a DriveLock passwordUsing Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security Using HP Touchpoint Manager select models onlyInstalling an optional security cable Adding or replacing memory modules MaintenanceAdding or replacing memory modules Cleaning your computer Cleaning the TouchPad, keyboard, or mouse Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the sides or coverUsing SoftPaq Download Manager Backup and recovery Performing a system recoveryBacking up your information Using f11 recovery tools Using the Windows recovery toolsUsing Windows operating system media purchased separately Using HP Software Setup Using Windows Refresh or Windows ResetUsing Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Setting a new boot order in Computer Setup Using MultiBootAbout the boot device order Choosing MultiBoot preferencesSetting a MultiBoot Express prompt Dynamically choosing a boot device using the f9 promptUsing HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics Uefi to a USB deviceEntering MultiBoot Express preferences Using HP Sure Start select models only Contacting support SupportLabels Specifications Input powerOperating environment Traveling with the computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesComputer is unusually warm Wireless network connection is not workingSoftware is functioning abnormally Computer is on but not respondingMovie is not visible on an external display Electrostatic discharge Index Symbols/NumericsWlan SIM
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