HP tc4200 manual Help and Support Center

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Troubleshooting

Help and Support Center

To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides

■ Information about your tablet PC, such as model and serial number, installed software, hardware components, and specifications.

■ User guides for the tablet PC.

■ Answers to questions about using your tablet PC.

■ Tutorials to help you learn to use tablet PC and operating system features.

■ Updates for your operating system, drivers, and the software provided on your tablet PC.

■ Checkups for tablet PC functionality.

■ Automated and interactive troubleshooting, repair solutions, and system recovery procedures.

■ Links to Customer Care specialists.

A–8	Getting Started Guide

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Contents Getting Started Page Contents Troubleshooting Component IDSystem Restore IndexPage Hardware Setup Identify the Setup Hardware Insert the Battery Pack Connect the Modem Connecting the Modem to an RJ-11 Jack Connecting the Modem with an Adapter Connect the Tablet PC to External Power Open the Tablet PC Rotating the DisplayTablet PC Mode Hardware Setup Hardware Setup Turn On the Tablet PC Software Setup Welcome to Windows To Microsoft WindowsGetting Started Select Your Regional Preferences Accept the License Agreements Select No, I don’t accept them, and then select NextName Your Tablet PC Register Online with Hewlett-Packard window, you can Create User Accounts Press the Finish ButtonNext Steps Enable or Disable TouchPad Tapping Software GuideProtect Your Tablet PC Protect the Tablet PC from Viruses Select Start All Programs Norton AntiVirus Help and SupportProtect Your System Files Setting a Restore PointRestoring to a Restore Point Protect Your Privacy Updating SoftwareProtect the Tablet PC from Power Surges Use the Tablet PC Safely Turn Off the Tablet PC Properly Enable Communication Hardware Connect to the InternetSet Up Internet Service Using Easy Internet Sign-UpUsing an ISP-Provided Icon Using the Internet Connection WizardAccess the User Guides Page Component ID Keyboard Components ComponentsFront Components Rear Components Left-Side Components Right-Side Components Display Components Bottom Components Pen Components Labels SupportTroubleshooting Quick Troubleshooting Power FeaturesCan the Tablet PC Not Be Turned On? Is the Tablet PC Screen Blank? Is Software Functioning Abnormally? Is the Tablet PC Unresponsive? Is the Tablet PC Overheating?Is an External Device Not Working? Start Help and SupportHelp and Support Center Contact Customer Care Preparing to Call Customer CareTaking the Tablet PC to a Service Partner Contacting Customer Care by E-mail or TelephoneSystem Restore Safeguarding Your Data Altiris Local RecoverySetting System Restore Points Repairing or Reinstalling Applications Reinstalling Applications from Your Hard DriveRepairing the Operating System Reinstalling Applications from DiscsReinstalling the Operating System ÄFormatting a drive deletes all current files Reinstalling Device Drivers and Other Software Updating Reinstalled SoftwareIndex Application and DriverOperating System disc B-1 display Index-3 Operating System disc B-1,B-5 RAM A-4 Index-6 Wireless Regulatory Notices

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