HP tc4200 manual Is Software Functioning Abnormally?

Page 53

Troubleshooting

Is Software Functioning Abnormally?

If your software becomes unresponsive or responds abnormally: Restart the tablet PC:

Select Start > Turn Off Computer > Restart. (On your tablet PC, the Turn Off Computer button may be called the Shut Down button, depending on your network connections).

If you cannot restart the tablet PC using these procedures, refer to the next section, “Is the Tablet PC Unresponsive?”

Run a virus scan. For information about using the antivirus resources on your tablet PC, refer to “Protect Your Tablet PC” in Chapter 3, “Next Steps.”

If the tablet PC feels extremely warm, allow it to cool to room temperature. For more information about tablet PC overheating, refer to “Is the Tablet PC Overheating?” later in this appendix.

If you are using an optional cordless mouse, make sure that the mouse battery is adequately charged and that the cordless mouse is not causing interference.

Getting Started Guide

A–5

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Contents Getting Started Page Contents Component ID TroubleshootingIndex System RestorePage Hardware Setup Identify the Setup Hardware Insert the Battery Pack Connect the Modem Connecting the Modem to an RJ-11 Jack Connecting the Modem with an Adapter Connect the Tablet PC to External Power Rotating the Display Open the Tablet PCTablet PC Mode Hardware Setup Hardware Setup Turn On the Tablet PC Software Setup To Microsoft Windows Welcome to WindowsGetting Started Select Your Regional Preferences Select No, I don’t accept them, and then select Next Accept the License AgreementsName Your Tablet PC Register Online with Hewlett-Packard window, you can Press the Finish Button Create User AccountsNext Steps Software Guide Enable or Disable TouchPad TappingProtect Your Tablet PC Select Start All Programs Norton AntiVirus Help and Support Protect the Tablet PC from VirusesProtect Your System Files Setting a Restore PointRestoring to a Restore Point Updating Software Protect Your PrivacyProtect the Tablet PC from Power Surges Use the Tablet PC Safely Turn Off the Tablet PC Properly Connect to the Internet Enable Communication HardwareUsing Easy Internet Sign-Up Set Up Internet ServiceUsing the Internet Connection Wizard Using an ISP-Provided IconAccess the User Guides Page Component ID Components Keyboard ComponentsFront Components Rear Components Left-Side Components Right-Side Components Display Components Bottom Components Pen Components Support LabelsTroubleshooting Power Features Quick TroubleshootingCan the Tablet PC Not Be Turned On? Is the Tablet PC Screen Blank? Is Software Functioning Abnormally? Is the Tablet PC Overheating? Is the Tablet PC Unresponsive?Start Help and Support Is an External Device Not Working?Help and Support Center Preparing to Call Customer Care Contact Customer CareContacting Customer Care by E-mail or Telephone Taking the Tablet PC to a Service PartnerSystem Restore Altiris Local Recovery Safeguarding Your DataSetting System Restore Points Reinstalling Applications from Your Hard Drive Repairing or Reinstalling ApplicationsReinstalling Applications from Discs Repairing the Operating SystemReinstalling the Operating System ÄFormatting a drive deletes all current files Updating Reinstalled Software Reinstalling Device Drivers and Other SoftwareApplication and Driver IndexOperating System disc B-1 display Index-3 Operating System disc B-1,B-5 RAM A-4 Index-6 Wireless Regulatory Notices
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