HP UX Bastille Software manual Support and other resources, Contacting HP, Related information

6 Support and other resources

6.1 Contacting HP

6.1.1 Before you contact HP

Be sure to have the following information available before you contact HP:

•Technical support registration number (if applicable)

•Product serial number

•Product identification number

•Applicable error message

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

6.1.2HP contact information

For the name of the nearest HP authorized reseller:

•See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/ en/wwcontact.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

—Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

—If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).

•In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact.html).

6.1.3Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

6.1.4 Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation, go to http://www.hp.com/bizsupport/feedback/ww/webfeedback.html. Include the document title and manufacturing part number. All submissions become the property of HP.

6.2 Related information

The HP-UX Bastille website:

http://www.hp.com/go/bastille

HP-UX Bastille manpages:

•bastille(1M) in HP-UX 11i v3 Reference 1M System at: http://docs.hp.com/en/hpuxman_pages.html

6.1 Contacting HP 23