Customer self repair

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HP products are designed with many Customer Self Repair parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a Customer Self Repair part, HP will ship that part directly to you for replacement. There are two categories of Customer Self Repair parts:

•Mandatory—Parts for which Customer Self Repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

•Optional—Parts for which Customer Self Repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for Customer Self Repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as No in the Illustrated Parts Catalog.

Based on availability and where geography permits, Customer Self Repair parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement Customer Self Repair part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the HP Customer Self Repair program, contact your local service provider. For the North American program, visit the HP website (http://www.hp.com/go/selfrepair).

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