If you install Recovery Manager via a remote desktop session, the newly added environment variables do not go into effect until you log out of the session. (If Recovery Manager is installed directly from the system console, these variables should be available immediately.)
Problem:
Symantec NetBackup takes a substantial amount of time to complete a backup process.
Suggestion:
Make sure you have the latest maintenance package installed for your NetBackup application.
Problem:
Recovery Manager is running in a Windows cluster environment and the application event log displays the Volume Shadow Copy Service error: “Unexpected error querying for the IVssWriterCallback interface. Access is denied.”
Suggestion:
Reconfigure the security settings for the cluster environment as follows:
1.Ensure that MSCS MS DTC is installed. MSCS MS DTC is required for the following procedure.
2.Click Start→Run→dcomcnfg or Start→Administrative Tools→Component Services.
3.Expand Component Services and click Computers.
4.
5.Select the COM Security tab.
6.Under Access Permissions, click Edit Default.
7.Add a Cluster Service account and select Local Access and Remote Access.
8.Reboot the machine.
9.Perform these steps on the second node.
Problem:
You attempt to perform a media restore using the Recovery Manager CLI
Suggestion:
If the restore log contains the error message: “client <client> peername <peer name> is invalid for restore request,” the restore client is different from the backup client. Configure Symantec NetBackup to perform a redirected media restore as follows:
1.Create an altnames directory on the NetBackup master server in the directory containing the backup policy for other clients:
Install_path\NetBackup\db\
2.Place an empty file named No.Restrictions in the altnames directory:
Install_path\NetBackup\db\altnames\No.Restrictions
Do not add a suffix to the files in the altnames directory.
3.Ensure the NetBackup client name on the requesting client matches the name of the client for which the backup was created. (The peer name of the requesting client does not need to match the NetBackup client name.)
Problem:
When using Symantec NetBackup, you see this message: 0x1: ERROR: Cannot connect to [NBU server name]; socket error.
Suggestion:
Check whether you are using a different version of the NBU master server and the NBU client. If so, upgrade the NBU client to the same version as the NBU master server.
78 Troubleshooting