Cannot use certain call functions. What should I do?

When I answer calls on my iPAQ, the caller cannot hear my voice clearly. What could be the problem?

●Ensure you have good network reception. If your device shows only one or two bars of coverage then you are more likely to experience frequent disconnects. If you are indoors, try moving closer to the exterior of the building since some concrete buildings can significantly reduce cellular signal strength. If you work around a lot of electronic equipment, try moving away from it, especially if that equipment also produces radio signals.

●Make sure you have turned off the in-call mute function.

●Make sure you are in a quiet environment. Excessive background or road noise can prevent the caller from hearing you clearly.

●If you are using a wired headset, make sure that the headset and the connector are not damaged. Contact your headset manufacturer if problems persist.

●If you are using a Bluetooth headset, ensure that you are within range of your device. Audio quality will decrease as you get farther from your device and your headset may lose connection if you get too far from the device. Contact your headset manufacturer if problems persist.

I cannot send a text message or multimedia message. What do I do?

If you have a problem sending a text message or multimedia message, perform the following checks:

●You should have at least 1.5 MB to 2 MB of free memory space on your iPAQ so that the device operates efficiently. To check the free memory space, press Start , tap Settings > System > Memory.

●Ensure you have good network reception. If your device shows only one or two bars of coverage then you are more likely to experience frequent disconnects. If you are indoors try moving closer to the exterior of the building since some concrete buildings can significantly reduce cellular signal strength. If you work around a lot of electronic equipment, try moving away from it, especially if that equipment also produces radio signals. Your device will automatically download text or multimedia messages once you have returned to a good coverage area.

●Verify your data plan with your service provider and make sure that the network has been set correctly.

I cannot use certain call functions. What should I do?

●Cellular providers require a subscription for certain advanced call functions such as Call Forwarding, Call Barring, and Multi-Party Calling. Contact your service provider to ensure that your account is subscribed to these services.

●Ensure that advanced services are configured correctly on your device. You can check advanced services by pressing Start , tap Settings > Personal > Phone > Services tab. Select the appropriate service, and then tap Get Settings.

162 Chapter 33 Troubleshoot your iPAQ