HP Troubleshooting Interface Language and Touch Screen Problems for DesignJet Scanners

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the problem is with the interface language

if the user interface is not in the correct language

When you installed your scanner system, the wrong language was installed in the final step.

You need to change the interface language. See how do I change the scanner system interface language? on page 45.

the problem is with the touch screen

if you have problems pressing buttons on your screen

You need to re-calibrate your touch screen.

1.Press the Quit button and select Exit to exit your scanner software.

2.On the active desktop, select Calibrate Touch Screen

and follow the instructions provided.

Calibrate your touch screen from the same position in which you would use it when working with your scanner system. You need to do this because the angle at which you use your screen may affect performance.

hp designjet 815mfp & scanner 4200

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Contents User’s Reference Guide Trademarks Legal noticesContents Tell me about my scanner Problem is with the scannerProblem is a software system error Problem is what is printedTell me about media Tell me about copy and layout features and optionsTell me about hp designjet support Hp designjet 815mfp & scanner Tell me about… Problem is…Welcome to the hp designjet 815mfp/scanner How do I…?To make copies… How do I make copies?Quick copying How do I set the printer media width? See also How do I select an original template?How do I set the input size? Hp designjet 815mfp & scanner How do I set the output size? To copy thick media… How do I copy thick media?How do I change the insertion slot height? To change the insertion slot height… How do I select a media profile?How do I set the output quality? To scale copies… How do I scale copies?Tip How do I scan to a file?Page How do I use the previewing tools? How do I use copy options and tools?To position the paper frame To move the imageTo align the image How do I set the number of copies?Collate copy-copy sets How do I collate copies-create copy sets?How do I use nesting? How do I use paneling? How do I set up a print list?Setting up the print list To print from files How do I print from files?How do I maintain the print list? Page Cleaning the scan area How do I maintain/recover my system?Maintenance procedures Page Page Camera alignment and calibration Page To recover your scanner system… How do I upgrade the scanner firmware?How do I recover the system? How do I shut down my system? How do I calibrate my touch screen?How do I define an original template? How do I customize my copy tools?How do I create a custom scale size? To create a new media profile… How do I create a new media profile?Page How do I connect to a network? How do I set up the system?How do I configure TCP/IP settings? To check your TCP/IP settings…Page To create a workgroup… How do I create a workgroup?To log in automatically… How do I automatically log in in network configuration?How do I set the scanner system power up/down timer? To access the scanner setup options… How do I define scanner setup options?To set the scanner system power up/down timer… Media offset Paper loadTo create a new account… How do I create/delete/disable an account?Extended thickness settings To delete an account… To disable an account…To activate/select an existing account… How do I select/activate an existing account?Scan and user interface options How do I set preferences?Units of measurement Loading preferencesHow do I change the scanner system interface language? How do I set up my printer in my scanner system software?To set up your printer… Page Problem is the wait light is flashing Problem is with the scannerProblem is the diagnostics light is flashing Problem is the wait and diagnostics lights are flashing Problem is an error message and error code Problem is a software system errorProblem is no scanner was found Message Code Recommendation Press the button If your system does not work Problem is a printing error messageProblem is a system failure Touch screen stops respondingIf the user interface is not in the correct language Problem is with the interface languageProblem is with the touch screen If you have problems pressing buttons on your screenProblem is white space with nesting Problem is what is printedProblem is a cropped image Tell me about my scanner operator panel and lights Power button and indicator lightDiagnostics light Tell me about my scannerPaper forward and paper reverse keys Paper control areaWait light Paper ready light Tell me about scanner maintenanceAbout When? Why?Tell me about the scanner insertion slot Modes Rgb modeGraytone mode Tell me about scanner operating modesUsage 2d-sharpening, 2d-softening, and 2d-blurTell me about the hp designjet scanner software Main features of the scanner software are…Tell me about my scanner software Image control section provides the following tabs… Tell me about the scanner software user interfaceImage viewing section consists of… Entering numbers and names Rewind paper Tell me about the scan optionsPreview dpi Scan speedLimit auto-detect scan length Tell me about the user interface optionsLoad Auto-size methodUse quick select lists Color balancePaper lists show Use account password Print settingsEnable reprint Total account Tell me about accountingPaper series Active accountAccounting log files Accounting criteriaTell me about WIDEsystem Page Size options-relationships Tell me about copy and layout features and optionsTell me about the copy size OverviewTell me about original templates Input size/output size settingsUsing size presets Method Tell me about original template settingsTemplates for color copying Templates for black and white copyingRed, green, and blue Black enhance and background cleanLightness SaturationSharpen/blur Tell me about output margins Tell me about copy quality settingsScanning and printing quality settings Setting the output margins‘account for unprintable area’ option Tell me about unprintable areasExamples Tell me about scanner setup optionsExtended thickness paper handling Manual/automatic Delay factorPaper loading Correction factor in scanningOptions Tell me about paneling and tiling optionsCut line Assembling the panelsGlue mark arrows Tell me about nesting Previewing Tell me about previewing and the paper framePaper frame Hp designjet 815mfp & scanner Creating and printing lists Tell me about listsWhat to do before you call Tell me about hp designjet supportTell me about hp customer care Page Finally… Communication from HP to users includesModifying stitching parameters Tell me about mediaTell me about copying thick media Media thickness positionsSupporting thick originals Series Tell me about paper sizesSeries Name Size Area Aspect Inches In² Mm² Ratio AreaInk level Tell me about calibrating RIP settingsGray balance Advanced gray balance Tell me about advanced gray balance100 Hp designjet 815mfp & scanner Index Page

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