HP AdvStack Remote 2C & Internet Bundle manual Troubleshooting the Remote 2C, Problem Solution

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Troubleshooting the Remote 2C

Use the following table to determine the problem with your Remote 2C. Also consult the LED table on page 11. If you are still having problems with the Remote 2C, see the Customer Support page at the beginning of this manual for information on how to contact HP.

Problem	Solution

All LEDs are lit on the Remote 2C	Verify that each module is fully inserted, extractor handles down, screws tightened.
and remain lit.

The 10Base-T or 100VG LED for a	Verify that the cable is secure and is 4-pair, Category 3 or better.
twisted-pair port is not lit when a	Try a different cable.
cable is connected.	Verify that the connected device is powered on.
	Try a different port.
	Verify that the cable length did not exceed 100 meters.
	Verify that the port is enabled and not disabled.
	Verify that the module is fully inserted and the appropriate “In Use” LED is on.

The Fault LED is on for a module.	Remove and insert the module into a different slot. If the symptoms are the same,
	contact your HP-authorized reseller or dealer to replace the module.

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Contents HP J3257A Page HP AdvanceStack Remote 2C Installation and Reference Guide Publication Number WarrantyApplicable Product DisclaimerContents Page HP First Fax Retrieval Service HP Customer Support ServicesWorld Wide Web Location Phone NumberAdditional HP Support Services Installing the HP AdvanceStack Remote 2C Verifying Included Parts Warranty booklet Power cord, one of the followingMounting the Remote 2C Upperholeinthebracket Lower notch in the bracket Mounting the Remote 2C on a Wall Installing a Module into the Remote 2C Connecting Cables From the Remote 2C To the Office LAN Remote 2C Ethernet Hub-12R If you have the following topology Connecting Power using an RPS or AC PowerDuring Self Test After Self TestLEDs For LEDs that are on State Meaning Description of LEDs on the Remote 2CRemoving a Module from the Remote 2C Where to Go From HereProblem Solution Troubleshooting the Remote 2CPhysical ElectricalOperating Environmental SafetyElectromagnetic ImmunitySpecifications Mounting Precautions Safety and Regulatory StatementsSafety and Regulatory Statements Power PrecautionsSafety Information GroundingServicing Informations concernant la sécurité Hinweise zur Sicherheit Considerazioni sulla sicurezza Resultar en averías al equipo Consideraciones sobre seguridadSafety Information Japanese FCC Class a Statement for U.S.A. Only Regulatory StatementsEuropean Community CanadaDeclaration of Conformity Page J3257-90004