Reference
Troubleshooting
Common Problem | Solution | |
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No Power | Insert the power cord’s plug securely into the outlet. | |
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Power turns itself off | The power is automatically turned off after approx 30 minutes have elapsed in the stop | |
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| mode (auto |
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Player fails to start, even | • Ensure that the disc is installed with the label side facing up. | |
when PLAY is pressed | • This player plays only DVD discs, Audio CDs and Video CDs. | |
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Play commences but then | • The disc is dirty. Clean it. | |
stops immediately | • Condensation has formed. Allow player to dry out. | |
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No picture | • Ensure that the equipment is connected properly. | |
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| • Turn on the TV’s power. |
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| • Ensure that the input setting for the TV is correct. |
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Picture is distorted during | • It is normal for some distortion to appear while scanning. | |
forward and reverse scan |
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No sound or distorted sound | • Ensure that the equipment is connected properly. | |
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| • Ensure that the input settings and the volume adjustment for the TV |
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| and/or receiver are correct. |
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| • No sound is heard during still, frame advance, or |
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No operations can be | • The batteries in the remote may need replacing. | |
performed with remote | • Operate the remote control closer to the DVD player. | |
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| • Remove any obstacles between the remote and the DVD player or |
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| other component. |
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| • Remove batteries and hold down one or more buttons for 60 seconds |
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| to drain the microprocessor inside the remote to reset it. |
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| Reinstall batteries and try remote again. You may need to reprogram it. |
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The | icon appears on screen | • The feature or action cannot be completed at this time because: |
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| 1. The discs’s software restricts it. |
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| 2. The disc’s software doesn’t support the feature (e.g., angles). |
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| 3. The feature is not available at the moment. |
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| 4. You’ve requested a title or chapter number or search time that is |
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| out of range. |
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No sound while playing a DVD | • The DTS option is selected but your receiver has no DTS decoder, or you | |
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| don’t have a receiver connected. |
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