Picture Problems

If you see a picture but it is not the	•	Press Source two times and select the source you want to view.
one you expect to see	•	Label your sources so you can more easily identify them. See “Labeling the
		Sources” on page 51.
	• If you cannot find a source connected to a composite-video input on Video
		1, 2, or 3, make sure the adjacent S-video input has no cable attached.

If a blank picture displays	•	Press Source two times and select the source you want to watch.
	• Be sure the external source is turned on and connected.
	• For a computer connection, ensure your notebook computer’s external video
		port is turned on. Refer to the computer manual. On some notebooks, for
		example, press the Fn+F4 or Fn+F5 function keys to turn on the external video
		port.

If the image is too dim	•	Try reducing the amount of ambient light shining onto the screen.
	• Press the Picture button one or more times to try different color and
		brightness combinations.
	• Press Settings, go to Picture > Brightness, and increase the brightness.
		However, if you increase brightness too much, you could reduce color
		quality.
	• If a warning message is displayed about the lamp module, replace the lamp
		module to restore full brightness.

If the image is too small, too large,	•	Press the Aspect button one or more times to try different stretch and zoom
or stretched		combinations.

If the colors seem slightly wrong	•	See “Adjusting the Picture for Best Color” on page 50.

If the colors seem completely wrong	•	Verify that all cables are connected properly. Observe the color coding on
		connectors.
	• Be sure the pins on the cable connectors are not bent or broken.
	• Press Settings, go to Picture > Reset, press OK, and select Yes.
	• Press Settings, go to Setup > Factory reset, press OK, and select Yes.

If the picture is not clear (ghost	•	Check the cable connections.
images, smearing, poor quality)	•	Try a different channel or different source. The source could have poor
		picture quality.
	• If the source device has more than one video output, see “Choosing Your
		Video Connections” on page 13.
	• If the problem occurs for the cable input on one or more cable channels,
		press Settings and go to Setup > Channel setup > Cable system. Try the
		different settings, or ask your local cable provider if either HRC or IRC is
		used.
	• For an antenna input, try adjusting the antenna.
	• For a source that is connected with a component, composite, or S-video
		cable, be sure you are using a coaxial cable rated at 75 ohms. Any other
		cable or impedance rating can reduce picture quality.
	• For a source connected with a video cable, the cable might need to be
		higher quality, especially if the cable is longer than about 3 m (10 ft). HP
		recommends low-loss cable for longer distances to avoid degrading or
		losing the picture.

If the picture has a black area	•	If the picture has black bars at the top and bottom of the screen or at the left
		and right of the screen, the picture might have a different shape than the
		screen. This is normal for certain types of pictures and sources. If you want
		the picture to fill the entire screen, press Aspect one or more times to find the
		view you like best. If the source device has shape options, try changing them
		too. If you want the picture to fill the screen, the picture might have to be
		stretched or cut off.
	• If there is a black box inside the picture, you might have a caption option
		turned on but not being used. Press Settings and go to Setup > Closed
		caption. Turn off or chang the caption options.

If several picture settings seem	•	Press Settings, go to Picture > Reset, press OK, and select Yes.
completely wrong and you cannot	•	Press Settings, go to Setup > Factory reset, press OK, and select Yes.
fix them	•
fix them

Troubleshooting 61

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