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| Troubleshooting |
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| Problem | Possible cause | Solution |
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| Print quality is poor. | You may be running out of | Windows PC |
| (continued on next page) | ink. | • Check the print cartridge status in the HP PhotoSmart Toolbox. |
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| Macintosh |
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| • Check the print cartridge status in the HP PhotoSmart Utility. |
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| If you are running out of ink, replace the print cartridge. |
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| You may not be using the | • Make sure you are using a paper type intended for the printer. |
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| best paper type. | • Choose paper that is specifically designed for the output |
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| (photographs, for example) rather than plain paper. |
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| You may be printing on the | Make sure the paper is loaded print side down. |
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| wrong side of the paper. |
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| You may not have selected | Windows PC |
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| the correct paper type in | • Make sure you have selected the correct paper type on the |
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| the printer software. | |
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| Setup tab of Printer Properties. | |
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| Macintosh |
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| • Make sure you have selected the correct paper type on the |
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| Paper Type/Quality panel. |
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| You may need to clean the | See “Cleaning the print cartridges” on page 62. |
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| print cartridges. |
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www.hp.com/photosmart | 79 |