![](/images/new-backgrounds/1270755/270755189x1.webp)
Troubleshooting
LCD Message | Problem | Solution | ||
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Paper is too long. See PC | The paper size is too long | 1. | Press Cancel/No. | |
screen. | or too short to be used in | 2. | Remove the Automatic | |
| the Automatic | |||
Paper is too short. See PC | 3. | Reinstall the rear access door. | ||
Printing Module. | ||||
screen. | ||||
| 4. Change the software settings from Automatic to Manual. | |||
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| 5. Manually feed the paper into the printer for | ||
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Wrong paper size. | The size of paper to be | • Load appropriate sized paper, then press OK/Yes to continue. | ||
Cropping may occur. Press | printed does not match the | OR |
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OK to continue. Or you can | specified size. |
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• Press Cancel/No to quit the print job. | ||||
CANCEL the job. |
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Photo transfer was | The infrared transmission | • | Press OK/Yes. to continue. | |
interrupted. Send more or | from the camera has been | OR |
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press OK if done. | interrupted. |
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• | Resend the photos. | |||
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PC data was not received. | The printer has not received | Check that the connection cable is securely attached to the printer | ||
check PC connection. Press | data sent from the | and to the computer. | ||
OK to continue. | computer. |
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Use only 1 card. Please | The printer can access only | Remove one of the memory cards from the printer. | ||
remove a memory card. | one memory card slot at a |
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www.hp.com/photosmart | 89 |