HP 5000 manual Customer Support Options Worldwide, U.S. and Canada

Page 6

Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here.

Customer Support and

Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free

Product Repair Assistance for

of charge during the warranty period. However, your standard long-distance phone

the U.S. and Canada:

charges still apply. Have your system nearby and your serial number ready when calling.

 

 

 

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest

(Refer to the service and

HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service

support chapter of this user’s

dispatch.

guide for additional product

 

Post-warranty telephone assistance is available to answer your product questions. Call

repair information.)

(1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per

 

 

call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm

 

and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect

 

with a support technician. *Prices subject to change.

 

 

European Customer Support Center Language and In-Country Options Available

 

Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English

Ireland: (353) (1) 662-5525

German

Germany: (49) (180) 525-8143

 

UK: (44) (171) 512-5202

 

Austria: (43) (1) 0660-6386

 

International: (44) (171) 512-5202

Norwegian

Norway: (47) 2211-6299

Dutch

Belgium: (32) (2) 626-8806

Danish

Denmark: (45) 3929-4099

 

Netherlands: (31) (20) 606-8751

Finnish

Finland: (358) (9) 0203-47288

French

France: (33) (45) 043-9853

Swedish

Sweden: (46) (8) 619-2170

 

Belgium: (32) (2) 626-8807

Italian

Italy: (39) (2) 264-10350

 

Switzerland: (41) (84) 880-1111

Spanish

Spain: (34) 902 321 123

 

 

Portuguese

Portugal: (351) (1) 441-7199

 

 

 

 

In-country support numbers:

If you require support after your warranty has expired or additional product repair services, or if your country is not listed

below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.

Argentina

(54)

(1)

781-4059

Japan

(81)

(3)

(3335-8333

 

(54)

(1)

781-4069

Malaysia

(60)

(3)

295-2566

Australia

(61)

(3)

272-8000

México

011-525-265-3330

Brazil

(55)

(11)

709-1444

Middle East/Africa

(41)

(22) 780-7111

Canada

(1) (208)

323-2551

New Zealand

(64)

(9)

356-6640

China

(86)

(10)

6261-4174

Philippines

(63)

(2)

894-1451

 

(86)

(10)

6261-4175

Poland

(48)

(22) 608-77-00

 

(86)

(10)

6261-4176

Portugal

(351) (1) 301-7330

 

(86)

(10)

6262-5666

Russia

(7) (95)

923-5001

Czech Republic

(42)

(2)

471-7321

Singapore

(65)

272-5300

Greece

(30)

(1)

689-6411

Switzerland

(41)

(1)

753-7111

Hong Kong

(852) 800-7729

Taiwan

(886) (2) 717-0055

Hungary

(36)

(1)

343-0310

Thailand

(66)

(2)

661-4011

 

 

 

 

 

 

66) (2) 661-4012

India

(91)

(11)

682-6035

Turkey

((90) (1) 224-5925

 

(91)

(11)

682-6069

 

 

 

 

Indonesia

(62)

(21)

350-3408

 

 

 

 

Korea

(82)

(2)

3270-0700;

 

 

 

 

 

outside Seoul, call

 

 

 

 

 

(82)

(80)

999-0700

 

 

 

 

EN

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Contents HP LaserJet 5000, 5000 N 5000 GN Printers Users Guide Users Guide Warranty Hewlett-Packard Company Chinden Boulevard Boise, IdahoTake a look at all that HP Support has to offer HP SupportHP Service Agreements Customer Support Options Worldwide U.S. and CanadaPage Contents Printer Maintenance Specifications Glossary Index Printer Basics OverviewHigh Print Quality Printer Features and BenefitsWide Format Printing High PerformanceExpandability Paper Handling OptionsBest Value HP LaserJet 5000 printer ConfigurationsPrinter Information HP LaserJet 5000 N printerOptional Tray Configurations Printer Parts and Locations Accessories and supplies Accessories and SuppliesSuggested Accessories To ensure optimum performanceOrdering Information Ordering InformationMemory Description or Use Part Number Ready Control Panel LayoutControl Panel Lights Printer’s control panel consists of the followingControl Panel Keys Tray x Load Type Size or Unexpected Paper SizeControl Panel Menus To change a control panel settingNetwork administrator To print a control panel menu mapPrinter Software See the printer software help for availability of features Printer DriversDrivers Included with the Printer Additional Drivers With OS/2Printer Access the Windows Printer Driver Software for WindowsStarted guide Choose the Right Printer Driver for Your Needs Printer Driver HelpHP JobMonitor HP ToolBoxHP FontSmart TrueType fonts converted to PostScript format. To downloadHP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files PPDsHP LaserJet Utility Solaris SunOS OS/2 HP JetAdminSoftware for Networks User’s guide to obtain this softwareHP Web JetAdmin Printer Basics Printing Tasks Selecting the Output Bin GuidelinesTop Output Bin Rear Output Bin Printing to the Top Output Bin Top Output BinPrinting to the Rear Output Bin Adjust the Paper Stop Loading Tray Loading Tray 2/Optional 250-Sheet Tray On the nextLoad the tray. For correct orientation, see Loading the 500-Sheet Tray Optional Printing Tasks Printing Both Sides of Paper Optional DuplexerGuidelines for Printing Both Sides of Paper Separating the Printer from the Duplexer Separating the Printer from the DuplexerPaper Orientation for Printing Both Sides of Paper Tray All other traysLayout Options for Printing Both Sides of Paper Layout Options for Printing Both Sides of PaperPrinting Special Paper Printing Letterhead, Prepunched, orPreprinted Paper Paper Orientation Paper Orientation for TrayPrinting Envelopes Loading Envelopes in Tray Printing Labels Printing LabelsDo not Printing Transparencies Printing TransparenciesPrinting Rotated Paper TraySheet Tray Printing Rotated Paper from the 500-Sheet TrayPrinting Full-Bleed Images Printing Cards, Custom-Size Heavy Paper Maximum paper weight is 53 lb 199 g/m2 from Tray 1For information on setting custom paper sizes, see 28 lb 105 g/m2 from the 500-sheet trayLoading Custom-Size Paper in the 500-Sheet Tray Load the trayPrinting Tasks Driver, and from the printer’s control panel Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Paper is loaded long-edge first X is longer than YPage Printing Vellum Tray 1 MODE=CASSETTEAdvanced Printing Tasks Using Features in the Printer DriverSaving Printer Setup Information Printing with a WatermarkPrinting the First Page on Different Paper Printing Multiple Pages on One Sheet of PaperCustomizing Tray 1 Operation Tray 1 Mode=FirstTray 1 Mode=Cassette Printer will print only from Tray Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Printer’s control panelBenefits of Printing by Type and Size of Paper Select the paper size settings from the control panelPrinting by Type and Size of Paper To print by type and size of paper, do the followingType and size settings can also be configured from Printer’s control panel. For more information, seePrinting Tasks Printer Maintenance HP Policy on Non-HP Toner Cartridges Printer MaintenanceManaging the Toner Cartridge Toner Cartridge StorageContinue Printing When Toner is Low Redistributing the TonerRedistributing the Toner Cleaning the Printer Location of the Transfer Roller-Do Not TouchCleaning the Printer Using the Printer Cleaning Press Item until Create Cleaning page appearsPrinter Maintenance Help you to locate paper jams, properly clear them from ProblemsProblem Solving Printer, and solve repeated paper jamsPaper jam is not obvious, look first in the top cover area Jams. If paper jams are a recurring problem, seeClearing Paper Jams Paper jam messageClearing Jams from the Input Tray Areas Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page Solving Repeated Paper Jams If paper jams occur frequently, try the followingPrinter’s control panel page B-12 Understanding Printer MessagesIf a message persists Message Explanation or Recommended ActionPaper Path Open Please Close IT Not AvailableDisk is Install Tray LoadingOffline RAM Disk Device FailureTray x Empty Tray x Load Type SizePress GO to Continue 22 EIOParallel I/O Serial I/O Paper SizePrinter Error 41.x53.xy.zz 56.x, 57.x, 58.x, or 62.x64.x 69.x XxxxExamples below depict letter-size paper that has passed Correcting Output Quality ProblemsProblem Vertically rather than horizontallyTroubleshooting Steps Order they are listedReady is Determining Printer ProblemsTroubleshooting Flowchart Select whileCan you print a configuration page? Printing ConfigurationCan you print from a software application? Cancel Job might have been pressed Does the job print as expected? on the followingDoes the job print as expected? An optional accessory is not working properly Troubleshooting Flowchart for Macintosh Users Can you print from a software application?Print job has incorrect fonts Selecting an Alternate PPD Renaming the PrinterClick Select PPD Checking the Printer’s Configuration Menu MapConfiguration Event Log Installed PersonalitiesOptions MemoryPCL or PS Font List To print a PCL or PS font listProblem Solving Hewlett-Packard Warranty Statement HP LaserJet 5000, 5000 N, and 5000 GNPrinters Service During and After the Warranty Period This printer This warranty supersedes all previous warranties 7/19/96Warranty covers any defects or malfunctions in a new HP toner cartridges are warranted to be free from defectsService Information Form WHO is Returning the EQUIPMENT?HP Software License Terms License GrantWorldwide Sales and Service Offices Worldwide Sales and Service OfficesFar East Region Finland France Middle East/Africa Netherlands New Zealand Specifications Paper Specifications Supported Sizes and Weights of Paper Specifications A-3Tray Dimensions1 Capacity2 Specifications A-5 Sheet Tray Dimensions1 Weight Capacity2 OptionalVellum Specifications Supported Types of PaperPrinter supports the following types of paper Guidelines for Using Paper Set Fuser MODE=LOWInks, such as those used in some types of thermography Paper Weight Equivalence Table Labels TransparenciesLabel Construction Vellum EnvelopesEnvelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or FlapsAcceptable Unacceptable Card Stock and Heavy Paper Envelope MarginsEnvelope Storage Card Stock Construction Card Stock GuidelinesPrinter Specifications Physical DimensionsSpecifications A-15 55 in 139.8 cm 24.6 in 62.5 cm18.5 in 47.0 cm 10.6 in 27.0 cm 24.4 in 62.0 cm 15.5 cm Printer Weight Without Toner Cartridge 18.5 in 47.0 cm 16.6 cm 10.6 in 27.0 cm 29.7 in 75.5 cmEnvironmental Specifications Electrical SpecificationsSpecifications A-17 General Specifications Acoustic Emissions Per ISOSerial Cable Specifications Specifications A-1925 to 9 Pin Adapter C2809A HP Part Number DescriptionDB-9 Serial Cable Pin Outs DB-25 Serial Cable Pin OutsPin outs for the computer end are typical pin numbers. Specifications Control Panel Menus Information Menu Paper Handling Menu Manual FEED=OFF Configure FuserMode MENU=NO YES SizePrint Quality Menu Toner DENSITY=3 Printing Menu Portrait Landscape DIMENSION=ORIENTATION= Portrait FORM=60 LinesRegular PCL Symbol SET=PCL Font Point Wide A4=NOConfiguration Menu 400K Resource SAVE= OFFPCL MEMORY= PS MEMORY=Auto CONTINUE= PROTECT= AutoClearable JOB Toner LOW= ContinueRAM DISK=OFF Mopier MODE= StandardStandard Enhanced RAM Disk SIZE=REFORMING=ON JAM RECOVERY= AutoMaintenance OFF MESSAGE=OFFBUFFER=AUTO Auto TIMEOUT=15Menu Buffer SIZE=Parallel ADV Parallel High YESSPEED=YES FUNCTIONS=ON OFFSerial Baud Serial DTRPOLARITY=HIGH EIO Menu 5000 N/5000 GN CFG TCP/IP=NO CFG ETALK=NOControl Panel Menus B-19 Settings Resets MenuReset Memory Reset Active I/OPrinter Memory and Expansion Installing Memory Printer Memory and ExpansionPrinter Memory and Expansion C-3 If an optional duplexer is installed Checking Memory Installation Area should list the new printer languagePrinter Memory and Expansion C-5 Adjusting Memory Settings Resource SavingTo determine how much memory to allocate to a language To change the I/O Buffer setting BufferingInstalling EIO Cards/Mass Storage Figure C-1 Installing EIO Cards or Mass Storage DevicesFeatures Users who are already familiar with PCL command structurePCL 5e printer commands are backward-compatible with Printer has the ability to print vector graphics usingUnderstanding PCL Printer Command Syntax Printer CommandsGroup Termination character Entering Escape Characters Printer Commands D-3Combining Escape Sequences ?&l3A?&l1O?&l8DSelecting PCL Fonts ?&l#H Common PCL Printer Commands?&l#X ?&l#S ?&l#A?&a#L ?&l#E?&l#F ?&a#M?s#B Printer Commands D-7?s#P ?s#H ?&k#S ?s#V ?s#S ?s#TPrinter Commands Regulatory Information FCC RegulationsRegulatory Information Environmental Product StewardshipProtecting the Environment Printer design eliminatesRegulatory Information E-3 Design of the printer facilitates the recyclingHP Cartridge Recycling Program Information Regulatory Information Regulatory Information E-5 PaperToner Material Safety Data Sheet To ensure printer longevity, HP provides the followingDeclaration of Conformity Regulatory Information E-7Canadian DOC Regulations Safety StatementsLaser Safety Statement Vcci Statement JapanLaser Statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatRegulatory Information Accessories for older printers and the newer EIO Adjustable trayMedia. All trays used in the printer are adjustable Circuit board that holds extra memory chips forPrinter software Software is already installedHelp button or a question mark symbol in the printer Printer software helpIndex IndexSee also DIMMs Index Index See also messages printer drivers 14 Index Index Index C4110-90901
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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