APPENDIX E - Troubleshooting
Diagnosing an Error Situation
When calling for support, please have the printer test pages at hand (Configuration Page, Menu Map and Event Log Page as per APPENDIX F).
Pos | LED | Printer Display | TF Beeping | Description | Action / Remarks | |
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1 | OFF |
| NO | Tray n open | Close Tray | |
TRAY n OPEN | ||||||
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| alternating with |
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| READY |
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2 | OFF |
| NO | Empty Tray without | Reload tray n | |
TRAY n EMPTY | ||||||
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| Media Type & Size |
| pending print request |
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| alternating with |
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| READY |
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3 | ON |
| NO | Requested paper not | Load Tray 1 with the correct size. | |
LOAD TRAY 1 | ||||||
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| Media Type & Size |
| available | Also refer to section INSTALLATION – 'Printer |
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| Panel Settings' in this manual and to your printer |
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| manual for further details on how to change media |
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| Size and Type through the printer control panel. |
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4 | ON |
| NO | Paper requested from | Refill Tray n. | |
LOAD TRAY n | ||||||
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| Media Type & Size |
| empty Tray n | The printer witches automatically to the next tray |
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| with the same media Size & Type and pulls paper |
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| from there (depending on printer settings). |
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5 | ON |
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| NO | Paper jam in Printer | Clear paper jam and all other sheets from the |
| 13.03.00 JAM INSIDE | |||||
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| RIGHT DOOR |
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| paper path. Open/close printer cover(s). |
Also refer to section 'OPERATING - 'Paper Jam' in this manual and to your printer manual for further details.
continued ...
For TF Beeping Sequences (TF Beep Types) see next page.
For other error messages on the printer panel display please refer to your printer manual.
IU 675 / 0150 | 21 | TowerFeedTM for the HP LaserJet 9000 |
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