HP 995CK manual Troubleshooting, Printer, Desktop and laptop PCs

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troubleshooting

This section covers Bluetooth wireless printing only. For other troubleshooting material, see quick help in the HP Printer Assistant.

Select the topic which best describes the problem you are having:

printer

•Bluetooth LED light is flashing or is off

•printer cannot be discovered

•printer is discovered but will not print

desktop and laptop PCs

•more than one hp deskjet 995c is discovered

•after HCRP installation the printer icon does not appear in My Printers list

•print to file error message appears

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Contents Hp deskjet 995c and 995ck series printers Contents Acknowledgments Hewlett-packard company noticesUpdates Introducing Bluetooth wireless printingPrinting from a desktop or laptop PC Setup and print 3Com wireless Bluetooth PC cardInstall a 3Com Bluetooth wireless PC card RequirementsPrinting instructions Install a 3Com Bluetooth wireless USB adapter 3Com wireless Bluetooth USB adapterPrinting instructions Microsoft Optical Desktop for Bluetooth Hcrp Update the printer firmware and printer driver Install the Microsoft Optical Desktop for BluetoothDownload the latest firmware and software Install the latest printer driver Install the hp deskjet 995c series firmwareConnect to the printer with Bluetooth and Hcrp Page If this happens Then do this If the Authentication Then Required line reads Print a file Install a TDK Bluetooth USB Adapter TDK Bluetooth USB adapterConnect to the printer with Bluetooth and Hcrp Windows XP Page Windows Page Printing instructions Printing from a handheld device Hp Jornada 500 and 700 series Hp Jornada 500 series Setup and printRequirements Install a Socket or Anycom Bluetooth card Discover the printer Install a third-party printing applicationPage Page Print a file using hp Jornada 500 series Hp Jornada 700 series Requirements Setup and printInstall a Socket Bluetooth card Discover the printer Print a file using hp Jornada 700 series Printing requirements Compaq iPAQ Pocket PCSetup and print Activate the Compaq iPAQ Bluetooth radio Page Page Print a file using the Compaq iPAQ Page Palm handheld m500 series Install a Bluetooth SDI/O expansion card Send file Print a fileBtPrint optional Page Page Documents To Go optional Mobile phones Printing from other Bluetooth devicesNokia Series 60 imaging phones Transfer method Transfer instructions Install the Mobile Printing Application on the phoneTransfer method Opening instructions Image Message Contact Calendar If the image layout is Then Then Then Then Bluetooth Send Printer TroubleshootingDesktop and laptop PCs Bluetooth LED light is flashing or is off Troubleshooting the printerPrinter is discovered but will not print Printer cannot be discoveredMore than one hp deskjet 995c is discovered Troubleshooting a connection to a PCPage Double-click the Wireless Link icon Encryption/authentication OFF Print to file error message appears Page About the printer’s Bluetooth wireless feature Bluetooth wireless basics Printer’s Bluetooth wireless featureBluetooth discovery Ten meters or lessPrinter-specific Bluetooth information Bluetooth configurationBluetooth device name Bluetooth device addressPublic mode Access modesPrivate mode Turn off BluetoothBonding Authentication requiredEncryption required LimitInstall USB driver Changing the printer’s wireless featureUSB cable and printer driver required Change wireless settings Page Configure wireless settings dialog box Printer’s Bluetooth device name is changed Change the printer’s Bluetooth device nameChange the printer’s PIN code Reset to factory defaults Reset device accessNumerics Index