HP 995CK manual Printer cannot be discovered, Printer is discovered but will not print

Page 63

printer cannot be discovered

Verify the following:

•The printer is plugged in

•The Bluetooth LED light is on

•The Bluetooth LED light is not flashing

If each of the above is true, try to discover the printer again. If the printer cannot be discovered, try moving the sending device closer to the printer.

If the Bluetooth LED light is off or flashing, see Bluetooth LED light is flashing or is off on page 59.

printer is discovered but will not print

If the printer will not print, verify the following:

•Paper is in the printer

•The ink cartridges are not empty

•There is no paper jam in the printer

See quick help in the HP Printer Assistant for more information.

If the printer will not print but no error appears, then verify the following:

•The Bluetooth LED light is on

•The Bluetooth LED light is not flashing

If the Bluetooth LED light is off or flashing, see Bluetooth LED light is flashing or is off on page 59.

If the Bluetooth LED is on and solid, then follow these steps:

1.Press the Power button to turn off the printer.

2.Disconnect the power cord from the printer.

3.Reconnect the power cord to the printer.

4.Press the Power button to turn on the printer.

5.Try to print the document again.

If the printer will not print, then press and hold down the Cancel (X) button for 4 seconds to print a Bluetooth Configuration page. If the Bluetooth device address is all zeros or reads Radio Module Not Found, then call HP Support.

60

Image 63

Contents Hp deskjet 995c and 995ck series printers Contents Acknowledgments Hewlett-packard company noticesUpdates Introducing Bluetooth wireless printingPrinting from a desktop or laptop PC Requirements 3Com wireless Bluetooth PC cardSetup and print Install a 3Com Bluetooth wireless PC cardPrinting instructions Install a 3Com Bluetooth wireless USB adapter 3Com wireless Bluetooth USB adapterPrinting instructions Microsoft Optical Desktop for Bluetooth Hcrp Install the Microsoft Optical Desktop for Bluetooth Update the printer firmware and printer driverDownload the latest firmware and software Install the latest printer driver Install the hp deskjet 995c series firmwareConnect to the printer with Bluetooth and Hcrp Page If this happens Then do this If the Authentication Then Required line reads Print a file Install a TDK Bluetooth USB Adapter TDK Bluetooth USB adapterConnect to the printer with Bluetooth and Hcrp Windows XP Page Windows Page Printing instructions Printing from a handheld device Hp Jornada 500 and 700 series Setup and print Hp Jornada 500 seriesRequirements Install a Socket or Anycom Bluetooth card Discover the printer Install a third-party printing applicationPage Page Print a file using hp Jornada 500 series Hp Jornada 700 series Requirements Setup and printInstall a Socket Bluetooth card Discover the printer Print a file using hp Jornada 700 series Printing requirements Compaq iPAQ Pocket PCSetup and print Activate the Compaq iPAQ Bluetooth radio Page Page Print a file using the Compaq iPAQ Page Palm handheld m500 series Install a Bluetooth SDI/O expansion card Send file Print a fileBtPrint optional Page Page Documents To Go optional Mobile phones Printing from other Bluetooth devicesNokia Series 60 imaging phones Transfer method Transfer instructions Install the Mobile Printing Application on the phoneTransfer method Opening instructions Image Message Contact Calendar If the image layout is Then Then Then Then Bluetooth Send Troubleshooting PrinterDesktop and laptop PCs Bluetooth LED light is flashing or is off Troubleshooting the printerPrinter is discovered but will not print Printer cannot be discoveredMore than one hp deskjet 995c is discovered Troubleshooting a connection to a PCPage Double-click the Wireless Link icon Encryption/authentication OFF Print to file error message appears Page About the printer’s Bluetooth wireless feature Ten meters or less Printer’s Bluetooth wireless featureBluetooth wireless basics Bluetooth discoveryBluetooth device address Bluetooth configurationPrinter-specific Bluetooth information Bluetooth device nameTurn off Bluetooth Access modesPublic mode Private modeLimit Authentication requiredBonding Encryption requiredChanging the printer’s wireless feature Install USB driverUSB cable and printer driver required Change wireless settings Page Configure wireless settings dialog box Change the printer’s Bluetooth device name Printer’s Bluetooth device name is changedChange the printer’s PIN code Reset to factory defaults Reset device accessNumerics Index