HP 890C manual Customer Support, HP First Fax, Support Center Help, During the Printer Warranty

Customer Support

If you encounter a printing problem that you cannot solve using the information in this guide, or by using the HP DeskJet 890C Toolbox, you can obtain assistance from one or more of the following HP support services.

HP FIRST Fax

Use your fax machine to get help 24 hours a day, seven days a week. Call (800) 333-1917 to access HP FIRST Fax, which gives you troubleshooting tips and detailed support information on using your printer with the most common software programs.You may access this service from any touch tone phone and request up to three documents per call. These documents will be faxed to you within minutes.

Support Center Help

The HP Support Center staff will answer questions about setting up and using your printer with the most widely available software programs. Agents are also available to assist with hardware repair information. Hours of operation in the U.S. are Monday–Friday, 6 am to 10 pm (MST), and Saturday, 9 am to 4 pm (MST).

During the Printer Warranty

This service is free during the first 90 days of your printer warranty, however, your long distance phone charges still apply. Please be at your computer when you call.

For the support center in the U.S., call (208) 323-2551. In Canada, call (905) 206-4383 or (800) 268-1221.

If your printer needs repair during the warranty period, Hewlett-Packard offers a free Express Exchange program for customers in the U.S. and Canada. A refurbished (like new) printer can be deliv- ered on the next business day, while the damaged printer is returned using a pre-paid shipping label. The HP customer Support Center agent can make the necessary arrangements.

HP also offers a variety of service contract options to complement the standard warranty. Call (800) 633-3600 (U.S.A.) or (800) 268-1221 (Canada).

After the Warranty Period

For quick questions in the United States only, call (900) 555-1500 ($2.50 per minute). Charges begin only when you are connected with a technician.

For calls from Canada, or for calls in the U.S. that you anticipate will be longer than ten minutes in length, call (800) 999-1148. The fee is $25 per call, charged to your Visa or Master Card. (Prices subject to change without notice).

20 Section 2 – Support