HP 3840 manual Troubleshooting, Printer is not printing, Verify the following conditions

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HP Deskjet 3840 series printer User's Guide

11 Troubleshooting

Printer is not printing

Paper jam

Paper problems

Print quality is poor

Document is misprinted

Photos are not printing correctly

Borderless printing problems

Error messages

Printer lights are on or flashing

Document prints slowly

If you continue to have problems

11.1 Printer is not printing

Verify the following conditions

Printer is connected to the power source.

Cable connections are secure.

Printer is turned on.

Print cartridges are correctly installed.

Paper or other media is correctly loaded in the In tray.

Printer cover is closed.

Rear access door is attached.

Check the printer cable connection

If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict:

Attach the printer USB cable directly to your computer.

When printing, do not use other USB devices that are attached to the hub.

If the printer does not turn on

The printer might have drawn too much power.

1. Disconnect the power cord from the electrical outlet.

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Contents HP Deskjet 3840 series printer Hewlett-Packard company notices Terms and conventionsAcknowledgements TermsHP Deskjet 3840 series printer Users Guide Special features Getting started Printer featuresButtons and light Print Cancel button Power button and lightPaper trays Unfolding the paper traysPage Tray Out tray Folding the paper trays Print cartridges Replacing print cartridges Using print cartridgesEveryday printing Quality color photosInk-backup mode Ink-backup mode outputExiting ink-backup mode USB Connecting to the printerEnhancing your photos Printing photosHP digital photography options Enhancing your photosDescription Maximum dpiSelect the Paper Type/Quality panel Photo print cartridgeInstalling the photo print cartridge Using color settingsUsing the photo print cartridge Storing the photo print cartridgePrinting black-and-white photos Printing a black-and-white photoPrinting a color photo in black and white Storing and handling photo paper StorageHandling Borderless photos Saving money when printing photosHP Everyday Photo Paper GuidelinesPrint Quality Best or Maximum dpi PrintingSmall photos with a white border Preparing to print Large photos with a white border Print Quality Best or Maximum dpi Mail Printing other documentsPrinting tips Printer softwarePrint Quality Normal LettersPrint Quality Normal or Best DocumentsEnvelopes Brochures Print Quality Normal, Best, or Maximum dpi Greeting cardsTransparencies Print Quality Normal or Best Labels Index cards and other small media Booklets Printing Posters Iron-on transfers Preparing to print Print Quality Normal, Best, or Maximum dpi Printing tips Setting the print orderSave time Save moneyPrinting collated copies Manual two-sided printing Page Printing multiple pages on a single sheet of paper Selecting a paper type Resizing a document Selecting a print qualityPage Print settings Setup dialog boxPrinter software Managing the printer Print dialog boxChoosing the printer Setting the printer as your default printerViewing and changing the status of a print job Using the Print Status dialog boxChecking the status of the printer Opening the Print Status dialog boxPrinting from the computer desktop Page Maintenance Installing print cartridgesPrint cartridges Ink back-up mode Installation InstructionsPage Page Automatically cleaning print cartridges Aligning print cartridgesCalibrating color Gathering cleaning supplies Manually cleaning print cartridgesPreparing to clean Cleaning instructionsPage View estimated ink levels Printing a testRemoving ink from skin and clothing Maintaining print cartridgesStoring print cartridges Using the HP Inkjet Toolbox Opening the HP Inkjet ToolboxHP Inkjet Toolbox panels Page Printer is not printing TroubleshootingVerify the following conditions Check the printer cable connectionIf the printer still does not print Paper jamOther paper problems Paper problemsPaper weight Printer prints on multiple sheets at onceStreaks and missing lines Print quality is poorPrint is faded Blank pages printDocument is misprinted Printout does not reflect selected print settingsText and images are misaligned Document is printed off-center or at an anglePhotos are not printing correctly Check the printer settingsCheck the paper tray Colors are tinted or incorrectBorderless printing problems Part of the photograph is fadedFading occurs on the edges of a printout Fading occurs near the edges of a printout Streaks appear in a light portion of a printoutPrintout has an unwanted border Image is printed at an angleFor small photo paper For small photo paper with a tear-off tabPower light is flashing Document prints slowly Computer does not meet system requirements Error messagesOut of paper message If the In tray is loadedAn error message appears while the Power light is flashing If you continue to have problemsPrinter specifications SpecificationsEnvironmental statement Reduction and eliminationEnergy consumption Print cartridge recoveryPage Paper supplies SuppliesHP Premium Inkjet Transparency Film HP Tri-Fold Brochure Paper, MatteHP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper with tear-off tabHP Photo Paper, Glossy with tear-off tab HP Premium Plus Photo Paper, MatteHP Photo Paper, Glossy HP Premium Photo Paper, GlossyHP Premium Photo Paper, Matte with tear-off tab HP Premium Photo Paper, Glossy with tear-off tabHP Premium Photo Paper, Matte HP Premium High Gloss FilmHP Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Semi-gloss with tear-off tabHP Advanced Photo Paper, Glossy HP Advanced Photo Paper, Glossy with tear-off tabUSB cables Index Maintenance HP Deskjet 3840 series printer Users Guide HP Deskjet 3840 series printer Users Guide Cable part number
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