HP 5000 manual Table of Contents

Page 5

Table of Contents

Table of Contents

Troubleshooting 1-1

System Error Codes 2-1

HP Ink Supplies Troubleshooting 3-1

Service Tests and Utilities 4-1

Service Calibrations 5-1

Print Quality 6-1

Parts and Diagrams 7-1

Removal and Installation 8-1

Preventive Maintenance 9-1

Functional Overview 10-1

HP DesignJet 5000 and 5500 Series Printers Service Manual

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Contents Large-Format Printers DesignJet 5000 and 5500 SeriesSafety Symbols DesignJet 5000 and 5500 Series Purpose Using this ManualReadership Part Numbers ConventionsTable of Contents Table of Contents Troubleshooting Troubleshooting System Error Codes Guide to Troubleshooting the PrinterIntroduction Phone SupportTroubleshooting Calibration Error Codes Performing a Service Test on a Failed AssemblyPerforming the Necessary Service Calibrations Solving Image Quality Problems Troubleshooting Ink Supplies Error CodesTroubleshooting Initialization Self Diagnostic Errors Status LED’s Printer does not Power onIf using HP Coated Media when problem occurred, please also Troubleshooting Media Jams/Printhead CrashesWhen clearing a media jam, sometimes media is stuck ALL the Front-Panel LEDs are Lit but Nothing Else HappensEach case, make sure that you power OFF the Printer before Troubleshooting Shutdowns User MessageAttempting any procedures to resolve the problem Check Printhead Cleaner PathCheck Printhead Path Check Paper PathReplace Message xx15 Replace and xx16 Replace Vacuum suction much lower at high altitudes Problems with VacuumColor differences in different HP DesignJet Printers Banding with unsupported Media Banding due to Ink Cartridge replacement while printingBanding at variable extreme environmental conditions Black Smearing on HP Photo Imaging Gloss Hue shift on HP Colorfast Adhesive Vinyl mediaDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media User message Media loaded incorrectly. Remove media Media Skew when Printing a Banner PlotDrying Time Too Long for HP Studio Canvas User message Warning Incorrect type of tubes system User message Power Supply Error #1Page This problem is solved in any A.02.xx firmware release Cutter Assembly ProblemsMedia-Axis Problems Carriage and Scan-Axis ProblemsElectronics Problems Temperature reading to adjust the printing speed. This is Network configurationSetting while the Printer is in the stand-by mode might be Configuration 192Mbyte for C6096A and 128Mbytes forThis problem is solved in any A.02.xx firmware release Firmware Upgrade Does Not Work Through the Parallel PortLanguage Selection is blocked in a brand new printer Dry time at the end of the print is longerTypical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems Setup Menu How to Navigate through the Front Panel MenusSetup Short, Full Utilities MenuDIC Internal RIP Settings MenuQueuing and Nesting Menu HP-GL/2 Settings Menu ISO Format MenuDemos Menu Roll/Sheet Info Vendor Name Ink Level Capacity Part Number Manufacture Date Yes, No Ink Cartridge MenuPrinthead Menu Press Enter Service Configuration PrintPrinter Setup Options Press Up and Enter How to Use the Service Configuration PrintLower General Printer InformationThese are maximum mechanical printing speeds and do not Issue Main Reason Action/Check Troubleshooting Take-Up-Reel ProblemsSystem Error Codes System Error Codes XXXXXX-YYYYZZZZ System Error CodesSystem Error Groups Continuable and Non-Continuable Error CodesTo troubleshoot the problem Even though the customer can continue working with aFfff ffff 02b301b0 Ffff ffff 01dcxxxx There is a problem with the I/O Card happens during power-up01002D Non-Continuable Ffff ffffFfff ffff 036e0136 Different power socket System Error 010023 Non-Continuable010041 ProblemError in Paper-axis Motor Encoder 040000 01E603D9 Bad Line Sensor 06030CSystem Error Problem Description Corrective Action Try the following Problem in Depressurizing Air System0A0030 0A0070 Continuable 0A0050 Non-Continuable0B0001 System Error Problem Description Corrective Action 0B000X Primer Shutdown ErrorUnable to detect Fan X = 7 Vacuum, 8 Cooling, 9 Aerosol 0B0010 xxxxxxxx Non-ContinuableSystem Error Problem Description Corrective Action 0B000F Continuable Only applicable to DesignJet 5500 Series System Error 0C0032 Continuable 0C1000 XX21 Replace0D0000 033f019C 0D0000 Continuable0D0003 xxxxxxxx Non-Continuable 0D0004 xxxxxxxx Non-ContinuableRefer to System Error Code ffff ffff Firmware Error has occurred0D0005 03180382 Non-Continuable 0FXXXX Non-Continuable0F0100 03180382 Non-Continuable 0F0200 01E603d2E50000 HP Ink Supplies Troubleshooting Ink Cartridges Printheads and Printhead CleanersWhat are HP Ink Supplies? General Information About HP Ink Supplies Identifying the ComponentsSome General Precautions When Handling HP Ink Supplies Priming a Brand New Ink System When Should You Replace the HP Ink Supplies?Show the XX11Replace message Refer to 3-12, Error Status Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Simply following the instructions in the action message Most problems with Ink Supplies will be solved by the userStatus Codes and Messages Insert Status MessagesStatus Code Part / Information Error Status MessagesPrinthead Errors Printhead Information Printhead Recovery Procedure Ink Cartridge Errors Ink Cartridge Information When replacing Printhead Cleaners Printhead Cleaner Errors First Digit = A, B orEnsure that you have the correct Printhead Cleaner Ensure that the Printhead Cleaner is the correct color forInk Cartridge Delivers Too Much Ink Refill Information DesignJet 5500 Series OnlyInk-Level Sensing ILS Out of Control Risks with the Ink Cartridge Delivering Too Much Ink 1RQ+3KDUGZDUH Lvghwhfwhg Non-HP Hardware Detected in the Ink Delivery SystemILS Out of Control Detection Risks with Using Non-HP HardwareILS Out of Control Warranty Statement HP Ink Supplies Troubleshooting Service Tests Utilities Introduction Diagnostics Self TestPresent after replacing a component, remember to Reinstall Service Tests and UtilitiesSelf Diagnostics Initialization Sequence Component that was first removed before replacing anotherComponent Service Tests Diagnostics Entering the Service Tests Menu Press Down Enter Together Top Scan Axis Test Support Office to determine whether values are within Report the values to the nearest HP Response Center or HPMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu Press Down and Enter Service Tests and Utilities Detected, the message below is displayed Turn Drive RollerPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Over 2000 m Altitude SetupAll the Eerom parameters Eerom SetupIf you want to set the Model Number Encoded in the Eerom If you want to set the Serial NumberPress Back If you want to set the Japanese FontsMake Selection Counter for a component when it has not been replaced Reset Life CountersBack Press Back Series Only Backup EeromPress Back to return to the Service Utilities menu That color Image Quality WarningIf you use degraded Printheads, the print quality may be Printer does not print the complete Diagnostic Print Diagnostic PrintYou need Enter to print itSleep Mode DesignJet 5500 Series Only Service Calibrations Refer to the following page for the relevant Calibration Service Calibrations Press Up Enter Together Entering the Service Calibrations MenuPress Down Enter Together Service Calibrations That is the full width of the Printer Scan-Axis CalibrationUse the ID 00 and for the 5500 Series use the ID Make SelectionCan be located on the label on the side of the Line Sensor Correct Line Sensor Id., each time the user performs a Color If Scan Axis Calibration is performed without insertingError codes Refer to page 5-26, Calibration Error Codes to troubleshootAfter the Calibration has been performed, print the Service EEROM. For information on the Service Config Print ŸService Station Calibration Service Station Press Enter to confirm or Back to correct Press Back Accuracy Calibration Codes for its description and resolutionPerform the Accuracy Calibration as follows Media apart from HP High Gloss Photo PaperPhoto Paper Do not use any other type of media apart from HP High GlossPress Load/Unload Media Codes Assembly or Center Platen Assembly Procedure should be carried out using the Carriage HeightCarriage Height Calibration Tool See below that came with the new CarriageWith the Carriage itself See below Service CalibrationsPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction Pen voltage error This code is not an error. See the other codes reportedLine Sensor error 0000User Power the Printer OFF and on using the power switch at Paper Axis Error Light Magenta Pattern Media Profile Error Service Calibrations 3130 Firmware ErrorOut of memory ServiceService, 4006 Service and 4007 Service Could not detect pattern Black Printhead failureService and 5012 Service Drop Detector not working Drop Detector failed to uncap pens Refer to Error Code Calibration failed for Light Cyan Printhead Service User Calibrations Close-Loop-Color CLC Calibration Printhead AlignmentBanding Calibration Accuracy Calibration applies only to the media type Their original media advance settingsService Calibrations Print Quality Print Quality Print Quality Troubleshooting ChecklistCalibration Photo Paper when performing the Service AccuracyConsiderations for Printing the Diagnostic Print How to Use the Diagnostic PrintWhat is the Diagnostic Print? Printing the Diagnostic Print Press Down and Enter Print Quality Series, the Printer does not print the complete DiagnosticFor Firmware Version A.02.xx in the 5000 Series and on That you needOverall Print Quality Test What is Banding?Solving the Banding Problem Defects. This type of problem affects print quality mostly Printer has automatic procedures to hide many PrintheadProductivity and Max. Speed modes. If you use Max. Quality Be hidden and image quality may not be affectedOr graininess will appear in all the colors High quality modes media advance problems may not appearColor Alignment Print Test Solving the Color Alignment ProblemBidirectional Alignment Solving Bidirectional Alignment ProblemsSolving Vertical Line Straightness Vertical Line StraightnessModes Nozzle Print TestAffects print quality mostly in Productivity and Max. Speed How to fix the Nozzle Defects Print Quality Problems No Printing Defects Found in the Diagnostic PrintSolving Color Consistency problems Solving Color Accuracy problemsPrints are Too Short DesignJet 5000 Series Only Color Accuracy ConfigurationBlurred Lines Ink Bleeds from Lines Banding at the Top Colors are not as ExpectedPrinted surface smearing roll DesignJet 5000 Series Only Vertical BandingMedia There are Smears or Scratching on the Printed Media Warped Lines on MediaMarks and/or scratches on double-sided media Objective and Description Using the Color PrintHow to Evaluate the Print How to Interpret the Result Issues Description Enrichment IssueCause Page Workarounds Problem statementInk Marks on Printouts Cause 1 Aerosol Aerosol Background Aerosol What customers see WKH3ULQWRXW What can you see? Which printers are affected by this?Ink accumulation at the bottom edges of the Printheads See the following image to for an example Ink accumulation at the bottom of the Carriage AssemblyThis is a secondary effect of the ink accumulation Static Solutions and Workarounds Parts and Diagrams Printer Support Printer Support Series Bin and Take-Up ReelBin and Take-Up Reel Bin SupportRight Hand Cover Right Hand Cover HP Part Number Quantity Description/Comments Drawing Left Hand Cover and Rear DoorOEM Logos Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System OEM Boot ROM Dimm Boot ROM DIMM, Dram Memory and CoversBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers OEM Hard Disk Drive Hard Disk Drive and CoverHard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies DesignJet 5000 Series Platen Assemblies DesignJet 5000 Series Series OnlyPlaten Assemblies DesignJet 5500 Series Platen Assemblies DesignJet 5500 Series Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide 60 Model Parts and Diagrams Center Guide and Entry Roller DesignJet 5500 Series Center Guide and Entry Roller DesignJet 5500 Series Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Rollfeed Brakes Rollfeed Brakes Miscellaneous Items Media Types Parts and Diagrams Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD PrecautionsRemoved Chassis screws have a copper washer and should never beRemoval Top Cover AssemblyPrinter Switch off the Printer and remove the power cableRemove ALL the Ink Cartridges from Page Page When handling the Tubes make sure you do not damage them by Installation of Left Hand CoverWhen inserting the Left Hand Cover, be careful not to pinch TwistingP24 Right Hand CoverPage Page Installation of Right Hand Cover Switch off the Printer and remove the Power Cord Front Panel AssemblyLeft Rear Cover Right Rear Cover Remove the Left Rear Cover Refer Extension Cover 60 Model onlyRemove 4 T-15 screws Type B from Extension CoverMedia Lever Assembly Spring in the Trim Installation of the Media Lever AssemblySideplate in the UP position to avoid damaging the Lever P27 Right Hand TrimWhen installing the Media Lever in the Trim, install with Installation of Right Hand TrimLever in the UP position to avoid damaging the Lever spring TrimLeft Hand Trim Back Cover Number onto it Installation of the Back CoverLabel has been applied, copy the product number and serial Open the Right Cover door and pull Out the Printhead Cleaner CarriagePage Page Page Page Installation of Ink Tubes System INK Startup Initializing Printer Please wait 60 sec Perform the following proceduresEMC Covers Lower Right Cover Release Encoder Strip Encoder StripBelow Installation of Encoder StripWhen Installing the Encoder Strip, make sure it is placed Trailing Cable Ferrites if they fall into Carriage Slide outGuide to access the screw When disconnecting from Main PCACheck edge for damage Installation of Trailing CableRight Clip Slot Locating pin Trailing Cables through FerritesMake sure the Trailing Cable Removal and InstallationIs flat on the chassis without BubblesTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Slide out Page Installation of Carriage and Belt Line Sensor Page Installation 3XVKKHUH Scan-Axis Motor P23 When installing the Encoder Strip, make sure it is inserted Installation of the Scan-Axis MotorEncoder Sensor on the rear of the Carriage Assembly Slider Rods Lubrification Kit Refer toOpen the Top Cover Cutter AssemblyPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Air Pressurization System APS Switch off the Printer and remove the Power CordFollowing steps Installation of APSWhen Installing the Air Pressurization System make sure Remove the Right Rear Cover Refer Service Station AssemblyRemove the Printhead Cleaners P15 Page Press clip to disconnect Drop Detector AssemblyMove the Drop Detector Hard Disk Drive HDD If you have to replace HDD Cable, refer to the following Installation of Hard Disk DriveLAN Card Memory and BootROM DIMM’s Modules Installation of DIMM’sPosition as shown in the diagram Electronics Module Cover They pass through the slot in the Cover Installation of the Electronics Module CoverWhen Installing the Electronics Module Cover make sure Main PCA Remove the Electronics Module Page Installation of Main PCA PCI-to-IDE PCA When installing the new PCI-to-IDE PCA, Connect Installation of the PCI-to-IDE PCAP11 Connector on the Main PCA even if the P11 Connector is present and the HDD Power Cable was connectedInstalling the HDD Cable PCA PS Connector Power Supply Unit PSUPress PS Fans PS Switch PS Socket After installing the Power Supply Unit, remember to place Installation of the Power Supply Unit PSUPower Supply Unit connections are illustrated below Plastic protective cover over the unitInk Supply Station ISS PCA J3 P3 Installation of the ISS PCARemoval Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Wheels at each end of the Printer axis Installation of Pinch-WheelsDuring installation, make sure you install the White Pinch Pinch-Wheel Cam Page Installation of Cam P19 Vacuum FanGuides in the Sideplate Installation of Vacuum FanP10 P12 Paper-Axis Motor Assembly106 Apply grease to the Helical Gear Installation of Paper-Axis Motor AssemblyScrews are tight Booster Fan Media Sensor Shown in the diagram Installation of Media SensorWhen installing the Media Sensor, insert the moving part as Entry Roller Center Guide Assembly Page Drive Roller Gear Installation of GearRemove the Drive Roller Gear Fully tightenedRemove the Left Hand Trim Refer to Front Platen Assembly Only Applicable to the 5000 Series116 Removing the Platen Assembly Center Platen AssemblyInstallation of the Center Platen Assembly Deflectors Only Applicable to the 5000 Series Disconnect the Heater Cable from Heater Assembly Only Applicable to the 5500 SeriesRemove the Right Cover Refer to Page 122 Installing the Heater Tube Guide Door Preventive Maintenance Utilities/Service Configuration Print Service Preventive MaintenanceMaintenance information can be obtained from Printer Setup Ink Tube Maintenance Advised If Printing is , the Tubes can break causing a Ink Tube Maintenance Required NowHave Ink Tube Replaced or Risk Printer Damage Contact HPLens Maintenance User MaintenancePrinthead Do not handle or attempt to clean the Nozzles on the bottomPerform the procedure described in the User’s Guide This procedure is for Service Engineers only. Users shouldRoller Lubrification Kit Avoid oil spills and make sure you remove any excess oilSlider Rods Lubrification Kit Power Off the Printer and remove the Power CordPreventive Maintenance Cleaning the PlatenMoisture on the Printer General CleaningNoisy Carriage Bushing Belt SwellingFirmware Upgrade Upgrade process may take several minutes. Do not Power Upgrade Instructions 5000 Series onlyButton and look for Programs HP DesienJet folder and run it From thereFunctional Overview Electrical System Scan Axis Front PanelPaper Axis Ink Cartridge Ink Delivery System IDSTubes System Ink Supply Station ISSPrintheads Air Pressurization System APS Print Head Cleaner PHC Service Station10-10 About this Edition DesignJet 5000 and 5500 Series
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.