HP 5000 manual Safety Symbols

Page 2

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2002

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett- Packard Company.

First Edition, August 2000

Second Edition, January 2001

Third Edition, September 2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

WARNING

The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

-Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

-Disconnect the Printer from the power source prior to performing any maintenance.

-Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

WARNING

The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

Technical Marketing,

Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501

08190 Sant Cugat del Valles Spain

Image 2
Contents DesignJet 5000 and 5500 Series Large-Format PrintersSafety Symbols DesignJet 5000 and 5500 Series Readership Part Numbers Using this ManualPurpose ConventionsTable of Contents Table of Contents Troubleshooting Introduction Guide to Troubleshooting the PrinterTroubleshooting System Error Codes Phone SupportTroubleshooting Calibration Error Codes Performing a Service Test on a Failed AssemblyPerforming the Necessary Service Calibrations Solving Image Quality Problems Troubleshooting Ink Supplies Error CodesTroubleshooting Initialization Self Diagnostic Errors Printer does not Power on Status LED’sWhen clearing a media jam, sometimes media is stuck Troubleshooting Media Jams/Printhead CrashesIf using HP Coated Media when problem occurred, please also ALL the Front-Panel LEDs are Lit but Nothing Else HappensAttempting any procedures to resolve the problem Troubleshooting Shutdowns User MessageEach case, make sure that you power OFF the Printer before Check Printhead Cleaner PathCheck Paper Path Check Printhead PathReplace Message xx15 Replace and xx16 Replace Problems with Vacuum Vacuum suction much lower at high altitudesColor differences in different HP DesignJet Printers Banding with unsupported Media Banding due to Ink Cartridge replacement while printingBanding at variable extreme environmental conditions Hue shift on HP Colorfast Adhesive Vinyl media Black Smearing on HP Photo Imaging GlossDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media User message Media loaded incorrectly. Remove media Media Skew when Printing a Banner PlotDrying Time Too Long for HP Studio Canvas User message Power Supply Error #1 User message Warning Incorrect type of tubes systemPage Cutter Assembly Problems This problem is solved in any A.02.xx firmware releaseCarriage and Scan-Axis Problems Media-Axis ProblemsElectronics Problems Setting while the Printer is in the stand-by mode might be Network configurationTemperature reading to adjust the printing speed. This is Configuration 192Mbyte for C6096A and 128Mbytes forLanguage Selection is blocked in a brand new printer Firmware Upgrade Does Not Work Through the Parallel PortThis problem is solved in any A.02.xx firmware release Dry time at the end of the print is longerTypical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems How to Navigate through the Front Panel Menus Setup MenuSetup Utilities Menu Short, FullInternal RIP Settings Menu DICQueuing and Nesting Menu HP-GL/2 Settings Menu Format Menu ISODemos Menu Roll/Sheet Info Vendor Name Ink Cartridge Menu Ink Level Capacity Part Number Manufacture Date Yes, NoPrinthead Menu Press Enter Service Configuration PrintPrinter Setup Options How to Use the Service Configuration Print Press Up and EnterLower General Printer InformationThese are maximum mechanical printing speeds and do not Troubleshooting Take-Up-Reel Problems Issue Main Reason Action/CheckSystem Error Codes System Error Codes System Error Codes XXXXXX-YYYYZZZZTo troubleshoot the problem Continuable and Non-Continuable Error CodesSystem Error Groups Even though the customer can continue working with aFfff ffff 02b301b0 There is a problem with the I/O Card happens during power-up Ffff ffff 01dcxxxx01002D Non-Continuable Ffff ffffFfff ffff 036e0136 System Error 010023 Non-Continuable Different power socket010041 ProblemError in Paper-axis Motor Encoder 040000 01E603D9 06030C Bad Line SensorSystem Error Problem Description Corrective Action Try the following Problem in Depressurizing Air System0A0030 0A0050 Non-Continuable 0A0070 Continuable0B0001 System Error Problem Description Corrective Action Unable to detect Fan X = 7 Vacuum, 8 Cooling, 9 Aerosol Primer Shutdown Error0B000X 0B0010 xxxxxxxx Non-ContinuableSystem Error Problem Description Corrective Action 0B000F Continuable Only applicable to DesignJet 5500 Series System Error 0C0032 Continuable XX21 Replace 0C10000D0003 xxxxxxxx Non-Continuable 0D0000 Continuable0D0000 033f019C 0D0004 xxxxxxxx Non-Continuable0D0005 03180382 Non-Continuable Firmware Error has occurredRefer to System Error Code ffff ffff 0FXXXX Non-Continuable0F0200 01E603d2 0F0100 03180382 Non-ContinuableE50000 HP Ink Supplies Troubleshooting Ink Cartridges Printheads and Printhead CleanersWhat are HP Ink Supplies? Identifying the Components General Information About HP Ink SuppliesSome General Precautions When Handling HP Ink Supplies Priming a Brand New Ink System When Should You Replace the HP Ink Supplies?Show the XX11Replace message Refer to 3-12, Error Status Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Simply following the instructions in the action message Most problems with Ink Supplies will be solved by the userStatus Codes and Messages Status Messages InsertError Status Messages Status Code Part / InformationPrinthead Errors Printhead Information Printhead Recovery Procedure Ink Cartridge Errors Ink Cartridge Information Ensure that you have the correct Printhead Cleaner Printhead Cleaner Errors First Digit = A, B orWhen replacing Printhead Cleaners Ensure that the Printhead Cleaner is the correct color forInk Cartridge Delivers Too Much Ink Refill Information DesignJet 5500 Series OnlyInk-Level Sensing ILS Out of Control Risks with the Ink Cartridge Delivering Too Much Ink Non-HP Hardware Detected in the Ink Delivery System 1RQ+3KDUGZDUH LvghwhfwhgRisks with Using Non-HP Hardware ILS Out of Control DetectionILS Out of Control Warranty Statement HP Ink Supplies Troubleshooting Service Tests Utilities Diagnostics Self Test IntroductionSelf Diagnostics Initialization Sequence Service Tests and UtilitiesPresent after replacing a component, remember to Reinstall Component that was first removed before replacing anotherComponent Service Tests Diagnostics Entering the Service Tests Menu Press Down Enter Together Top Scan Axis Test Report the values to the nearest HP Response Center or HP Support Office to determine whether values are withinMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu Press Down and Enter Service Tests and Utilities Turn Drive Roller Detected, the message below is displayedPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Altitude Setup Over 2000 mEerom Setup All the Eerom parametersIf you want to set the Model Number If you want to set the Serial Number Encoded in the EeromIf you want to set the Japanese Fonts Press BackMake Selection Reset Life Counters Counter for a component when it has not been replacedBack Press Back Backup Eerom Series OnlyPress Back to return to the Service Utilities menu That color Image Quality WarningIf you use degraded Printheads, the print quality may be You need Diagnostic PrintPrinter does not print the complete Diagnostic Print Enter to print itSleep Mode DesignJet 5500 Series Only Service Calibrations Refer to the following page for the relevant Calibration Service Calibrations Entering the Service Calibrations Menu Press Up Enter TogetherPress Down Enter Together Service Calibrations Scan-Axis Calibration That is the full width of the PrinterUse the ID 00 and for the 5500 Series use the ID Make SelectionCan be located on the label on the side of the Line Sensor If Scan Axis Calibration is performed without inserting Correct Line Sensor Id., each time the user performs a ColorAfter the Calibration has been performed, print the Service Refer to page 5-26, Calibration Error Codes to troubleshootError codes EEROM. For information on the Service Config Print ŸService Station Calibration Service Station Press Enter to confirm or Back to correct Press Back Perform the Accuracy Calibration as follows Codes for its description and resolutionAccuracy Calibration Media apart from HP High Gloss Photo PaperDo not use any other type of media apart from HP High Gloss Photo PaperPress Load/Unload Media Codes Carriage Height Calibration Procedure should be carried out using the Carriage HeightAssembly or Center Platen Assembly Tool See below that came with the new CarriageService Calibrations With the Carriage itself See belowPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction Line Sensor error This code is not an error. See the other codes reportedPen voltage error 0000User Power the Printer OFF and on using the power switch at Paper Axis Error Light Magenta Pattern Media Profile Error Service Calibrations Firmware Error 3130Out of memory ServiceService, 4006 Service and 4007 Service Black Printhead failure Could not detect patternService and 5012 Service Drop Detector not working Drop Detector failed to uncap pens Refer to Error Code Calibration failed for Light Cyan Printhead Service User Calibrations Printhead Alignment Close-Loop-Color CLC CalibrationBanding Calibration Their original media advance settings Accuracy Calibration applies only to the media typeService Calibrations Print Quality Print Quality Troubleshooting Checklist Print QualityPhoto Paper when performing the Service Accuracy CalibrationConsiderations for Printing the Diagnostic Print How to Use the Diagnostic PrintWhat is the Diagnostic Print? Printing the Diagnostic Print Press Down and Enter For Firmware Version A.02.xx in the 5000 Series and on Series, the Printer does not print the complete DiagnosticPrint Quality That you needOverall Print Quality Test What is Banding?Solving the Banding Problem Productivity and Max. Speed modes. If you use Max. Quality Printer has automatic procedures to hide many PrintheadDefects. This type of problem affects print quality mostly Be hidden and image quality may not be affectedHigh quality modes media advance problems may not appear Or graininess will appear in all the colorsSolving the Color Alignment Problem Color Alignment Print TestSolving Bidirectional Alignment Problems Bidirectional AlignmentVertical Line Straightness Solving Vertical Line StraightnessModes Nozzle Print TestAffects print quality mostly in Productivity and Max. Speed How to fix the Nozzle Defects No Printing Defects Found in the Diagnostic Print Print Quality ProblemsSolving Color Accuracy problems Solving Color Consistency problemsPrints are Too Short DesignJet 5000 Series Only Color Accuracy ConfigurationBlurred Lines Ink Bleeds from Lines Colors are not as Expected Banding at the TopPrinted surface smearing roll DesignJet 5000 Series Only Vertical BandingMedia There are Smears or Scratching on the Printed Media Warped Lines on MediaMarks and/or scratches on double-sided media Objective and Description Using the Color PrintHow to Evaluate the Print How to Interpret the Result Enrichment Issue Issues DescriptionCause Page Workarounds Problem statementInk Marks on Printouts Cause 1 Aerosol Aerosol Background Aerosol What customers see WKH3ULQWRXW Which printers are affected by this? What can you see?Ink accumulation at the bottom edges of the Printheads See the following image to for an example Ink accumulation at the bottom of the Carriage AssemblyThis is a secondary effect of the ink accumulation Static Solutions and Workarounds Parts and Diagrams Printer Support Printer Support Bin and Take-Up Reel SeriesBin Support Bin and Take-Up ReelRight Hand Cover Right Hand Cover HP Part Number Quantity Description/Comments Drawing Left Hand Cover and Rear DoorOEM Logos Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System Boot ROM DIMM, Dram Memory and Covers OEM Boot ROM DimmBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers Hard Disk Drive and Cover OEM Hard Disk DriveHard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies DesignJet 5000 Series Series Only Platen Assemblies DesignJet 5000 SeriesPlaten Assemblies DesignJet 5500 Series Platen Assemblies DesignJet 5500 Series Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide 60 Model Parts and Diagrams Center Guide and Entry Roller DesignJet 5500 Series Center Guide and Entry Roller DesignJet 5500 Series Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Rollfeed Brakes Rollfeed Brakes Miscellaneous Items Media Types Parts and Diagrams Removal and Installation Safety Precautions Electrostatic Discharge ESD Precautions Required ToolsChassis screws have a copper washer and should never be RemovedTop Cover Assembly RemovalPrinter Switch off the Printer and remove the power cableRemove ALL the Ink Cartridges from Page Page When inserting the Left Hand Cover, be careful not to pinch Installation of Left Hand CoverWhen handling the Tubes make sure you do not damage them by TwistingRight Hand Cover P24Page Page Installation of Right Hand Cover Front Panel Assembly Switch off the Printer and remove the Power CordLeft Rear Cover Right Rear Cover Remove 4 T-15 screws Type B from Extension Cover 60 Model onlyRemove the Left Rear Cover Refer Extension CoverMedia Lever Assembly Spring in the Trim Installation of the Media Lever AssemblySideplate in the UP position to avoid damaging the Lever Right Hand Trim P27Lever in the UP position to avoid damaging the Lever spring Installation of Right Hand TrimWhen installing the Media Lever in the Trim, install with TrimLeft Hand Trim Back Cover Number onto it Installation of the Back CoverLabel has been applied, copy the product number and serial Out the Printhead Cleaner Carriage Open the Right Cover door and pullPage Page Page Page Installation of Ink Tubes System Perform the following procedures INK Startup Initializing Printer Please wait 60 secEMC Covers Lower Right Cover Encoder Strip Release Encoder StripBelow Installation of Encoder StripWhen Installing the Encoder Strip, make sure it is placed Trailing Cable Slide out Ferrites if they fall into CarriageWhen disconnecting from Main PCA Guide to access the screwInstallation of Trailing Cable Check edge for damageTrailing Cables through Ferrites Right Clip Slot Locating pinIs flat on the chassis without Removal and InstallationMake sure the Trailing Cable BubblesTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Slide out Page Installation of Carriage and Belt Line Sensor Page Installation 3XVKKHUH Scan-Axis Motor P23 Encoder Sensor on the rear of the Carriage Assembly Installation of the Scan-Axis MotorWhen installing the Encoder Strip, make sure it is inserted Slider Rods Lubrification Kit Refer toCutter Assembly Open the Top CoverPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Switch off the Printer and remove the Power Cord Air Pressurization System APSFollowing steps Installation of APSWhen Installing the Air Pressurization System make sure Remove the Right Rear Cover Refer Service Station AssemblyRemove the Printhead Cleaners P15 Page Drop Detector Assembly Press clip to disconnectMove the Drop Detector Hard Disk Drive HDD Installation of Hard Disk Drive If you have to replace HDD Cable, refer to the followingLAN Card Memory and BootROM DIMM’s Modules Installation of DIMM’sPosition as shown in the diagram Electronics Module Cover They pass through the slot in the Cover Installation of the Electronics Module CoverWhen Installing the Electronics Module Cover make sure Main PCA Remove the Electronics Module Page Installation of Main PCA PCI-to-IDE PCA P11 Connector on the Main PCA even if the P11 Installation of the PCI-to-IDE PCAWhen installing the new PCI-to-IDE PCA, Connect Connector is present and the HDD Power Cable was connectedInstalling the HDD Cable Power Supply Unit PSU PCA PS ConnectorPress PS Fans PS Switch PS Socket Power Supply Unit connections are illustrated below Installation of the Power Supply Unit PSUAfter installing the Power Supply Unit, remember to place Plastic protective cover over the unitInk Supply Station ISS PCA Installation of the ISS PCA J3 P3Removal Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Wheels at each end of the Printer axis Installation of Pinch-WheelsDuring installation, make sure you install the White Pinch Pinch-Wheel Cam Page Installation of Cam Vacuum Fan P19Installation of Vacuum Fan Guides in the SideplatePaper-Axis Motor Assembly P10 P12106 Apply grease to the Helical Gear Installation of Paper-Axis Motor AssemblyScrews are tight Booster Fan Media Sensor Shown in the diagram Installation of Media SensorWhen installing the Media Sensor, insert the moving part as Entry Roller Center Guide Assembly Page Remove the Drive Roller Gear Installation of GearDrive Roller Gear Fully tightenedFront Platen Assembly Only Applicable to the 5000 Series Remove the Left Hand Trim Refer to116 Center Platen Assembly Removing the Platen AssemblyInstallation of the Center Platen Assembly Deflectors Only Applicable to the 5000 Series Disconnect the Heater Cable from Heater Assembly Only Applicable to the 5500 SeriesRemove the Right Cover Refer to Page 122 Installing the Heater Tube Guide Door Preventive Maintenance Utilities/Service Configuration Print Service Preventive MaintenanceMaintenance information can be obtained from Printer Setup Ink Tube Maintenance Advised Have Ink Tube Replaced or Risk Printer Damage Ink Tube Maintenance Required NowIf Printing is , the Tubes can break causing a Contact HPUser Maintenance Lens MaintenanceDo not handle or attempt to clean the Nozzles on the bottom PrintheadRoller Lubrification Kit This procedure is for Service Engineers only. Users shouldPerform the procedure described in the User’s Guide Avoid oil spills and make sure you remove any excess oilPower Off the Printer and remove the Power Cord Slider Rods Lubrification KitCleaning the Platen Preventive MaintenanceNoisy Carriage Bushing General CleaningMoisture on the Printer Belt SwellingFirmware Upgrade Button and look for Programs HP DesienJet folder and run it Upgrade Instructions 5000 Series onlyUpgrade process may take several minutes. Do not Power From thereFunctional Overview Electrical System Front Panel Scan AxisPaper Axis Ink Delivery System IDS Ink CartridgeInk Supply Station ISS Tubes SystemPrintheads Air Pressurization System APS Service Station Print Head Cleaner PHC10-10 About this Edition DesignJet 5000 and 5500 Series
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.