HP CP3505 manual Shop for Supplies, How hp instant support works

Page 65

How hp instant support works

Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product's current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product.

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett- Packard treats this information as confidential.

Information you can get from hp instant support

The hp instant support Web site provides these tools for troubleshooting and for maintenance:

●Firmware and software updates.

●Troubleshooting for recent events that are listed on the Event Log Page. For example, the product might show a jam as the most recent event listed in the Event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam.

●Support packs.

●Product documentation, such as user guides and getting started guides.

Shop for Supplies

The Shop for Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller.

Other Links

ENWW

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Contents HP Color LaserJet CP3505 Page HP Embedded Web Server Copyright and Warranty Table of contents Managing network operation from the Networking screens List of tables Sample HP EWS screen Enter Network Password dialog boxOverview What is an embedded Web server?Features Opening the HP Embedded Web Server HP Web Jetadmin and the HP Embedded Web ServerSystem requirements IPv6 TCP/IP address http//20010ba0000000000000000000001234 To log off as an administrator Login and logoffTo log in as an administrator HP Embedded Web Server Navigating through the HP Embedded Web ServerDescription More information 1HP Embedded Web ServerViewing product status from the HP EWS Information screens 1Device Status Device Status2Configuration Page screen ConfigurationServer 2Configuration3Supplies Status Page screen Supplies Status3Supplies Status 4Event Log Event LogUsage Usage Page screen Usage 6Diagnostics DiagnosticsToner is less than 100% 7Device Information screen Device Information8Control Panel Snapshot screen Control Panel Snapshot7Color Usage Job Log Color Usage Job Log32 jobs Print screen Print8Print Printing a file or updating firmware from the Print screen1Configure Device Configuring the product from the Settings screensConfigure Device Information menu Using the menus on the Configure Device screen2Tray Sizes/Types Tray Sizes/Types3E-mail Server Configuring outgoing e-mailMail Server Configuring the return e-mail address Configuring the return e-mail addressAlerts screen Alerts4Alerts Using the Alerts screen with a product 5Alerts setup screen To configure alerts Settings To test the configuration of a destination list To delete destinations and destination lists AutoSend5AutoSend To turn on the AutoSend featureGeneral Security screen General Security6General Security Edit Other Links screen Edit Other Links7Edit Other Links Adding a linkRemoving a link 10Device Information screen Language Language9Date & Time Date & TimeClock Drift Correction Date/Time FormatSelect the Enable Clock Drift Correction check box 10 Wake Time Wake TimeRestrict Color 16Restrict Color screen 11Restrict Color Using the Restrict Color screen with a product12Restrict Color Color if Allowed 17Restrict Color screen Color if Allowed optionTo set System User or Technical Application permissions Overview Managing network operation from the Networking screensMenus Select Language 1Network SettingsHp instant support Using the Other Links as a resourceInformation you can get from hp instant support Shop for SuppliesHow hp instant support works Product Support Show Me How My Service Provider and My Service ContractIndex Enww Enww Page Hewlett-Packard Development Company, L.P
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