HP Essential Support Resources for the R1500 Power Supply

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Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c 02843807).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

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Contents Part Number August Edition HP R1500 G3 UPS User GuidePage Contents Power Protector software Ordering spares UPS spare parts list Hardware optionsBefore you contact HP HP contact information Electrostatic discharge Component identification UPS R1500 G3 overviewUPS front panel UPS front panel LED indicators UPS front panel controlsDescription Function UPS R1500 G3 NA/JPN/TWN rear panel LED descriptionDescription UPS R1500 G3 Intl rear panel Tools required InstallationPrecautions Preparing to install the hardwareReadying the equipment Installing the UPSConnecting the batteries Attaching the UPS front bezel Connecting the host computer Selecting the UPS voltage configurationConnecting the Network Transient Protectors Connecting devices to the UPS Connecting the UPS to utility powerInstalling the optional UPS Network Module Powering up the UPSCharging the UPS batteries Installation Connecting the UPS Network Module Initiating a self-test Silencing an audible alarmUPS operations Modes of operationPowering down the UPS Maintenance Important battery safety informationRemoving the UPS front bezel Replacing the batteries UPS battery replacement procedure Battery care and storage guidelinesMaintenance Testing the new battery module Replacing the UPSReplacing the UPS option card Updating the UPS firmware Configuring a USB to serial converterReassigning the USB COM ports Maintenance Power Protector software Power managementPower management 20? TroubleshootingLED and audible alarm troubleshooting Alarm LED Be silenced Green Yellow RedUPS does not start UPS operates on battery onlyUPS frequently switches between utility and battery power UPS does not provide the expected backup timeSite wiring condition UPS cannot communicate with the host computerUPS emits a slight clicking noise UPS output specifications SpecificationsUPS physical specifications UPS input specificationsOutput feature specifications Battery specificationsVoltage specifications Output tolerance specificationsSerial communications port pin assignment Battery runtimeEnvironmental specifications Pin number Signal name Function Direction from the UPSGND Hardware options UPS spare parts listSpares Ordering sparesSupport and other resources Before you contact HPHP contact information Pre-Failure Battery Warranty Warranty informationLimited warranty $250,000 Computer Load Protection GuaranteeRecommended duration of use Regulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice Class a equipment ModificationsCables Canadian notice Avis CanadienEuropean Union regulatory notice Japanese notice Bsmi notice Korean notice Power cord statement for Japan Battery replacement noticeElectrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Documentation feedback Index Maintenance 22 modifications, FCC notice