2 Troubleshooting Your PC
If Your PC Does Not Start Properly
If Your PC Does Not Start Properly
If your display is blank and there are no error messages when you turn on your PC, follow this procedure:
1Check that your PC and monitor are plugged in and turned on. (The power light should be illuminated.)
2Make sure that all cables and power cords are firmly plugged in.
3Make sure the power outlet is working.
4Check that you have removed the cardboard from the
5Check that the monitor’s brightness and contrast controls are properly set.
6Ensure that you have entered the correct password, if one is required to use this PC.
7Switch off the monitor, and unplug it from the power outlet. Disconnect the video cable and examine the video cable connector pins. If the pins are bent, carefully straighten them.
8Check your monitor’s manual to find out which refresh rates are supported. Use your operating system’s Display Control Panel to select the correct refresh rate.
If the problem continues, contact the people in your organization who support and maintain the PCs on your network.
Monitor Problems
If the display image is not aligned with the screen, use the controls on your monitor to center the image (refer to your monitor’s manual for instructions).
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