HP Z420 D8D10UT D8D10UT#ABA, B8p43up B8P43UPABA, B2B96UT B2B96UT#ABA Helpful hints, At startup

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Helpful hints

If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action.

At startup

Verify that the workstation and monitor are plugged into a working electrical outlet.

Remove all optical discs and USB drive keys from the drives before powering on the workstation.

Verify that the workstation is turned on and the power light is on.

If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.

Verify that the monitor is turned on and the green monitor light is on.

Turn up the brightness and contrast controls of the monitor if the monitor is dim.

If the workstation has multiple video sources and only a single monitor, the monitor must be connected to the source selected as the primary VGA adapter. During startup, the other monitor connectors are disabled; if the monitor is connected to one of these ports, it will not function after Power-on Self Test (POST). You can select the default VGA source in Computer Setup (F10).

During operation

Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes.

Press and hold any key. If the system beeps, then your keyboard is operating correctly.

Check all cables for loose or incorrect connections.

Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.

Reconfigure the workstation after installing a non–plug and play expansion board or other option. Refer to the Hardware installation problems section of this document for instructions.

Be sure that all required device drivers have been installed. For example, if you have connected a printer, you must install a printer driver.

If you are working on a network, plug another workstation with a different cable into the network connection. There might be a problem with the network plug or cable.

If you recently added new hardware, remove the hardware and verify if the workstation functions properly.

If you recently installed new software, uninstall the software and verify if the workstation functions properly.

HP troubleshooting resources and tools

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Contents HP Z420, Z620, and Z820 Workstation Series Warranty Copyright InformationTrademark Credits Guide topics About this guideIv About this guide Table of contents Setting up and restoring Microsoft Windows Page Viii Topics Locating HP resourcesTopic Location Product informationSelect Workstations HP Cool ToolsSupport SupportProduct diagnostics Support HP Vision Diagnostics Disk CreationProduct documentation Product updates Go to Start All Programs Accessories System Tools SystemInformation Workstation features HP Z420 Workstation componentsHP Z420 Workstation front panel Bist LED HP Z420 Workstation rear panelHP Z620 Workstation front panel HP Z620 Workstation componentsHP Z620 Workstation rear panel Bottom connector is AMT enabledHP Z820 Workstation front panel HP Z820 Workstation componentsHP Z820 Workstation rear panel Top connector is AMT enabledWorkstation weights and dimensions Product specificationsDimensions ChassisEnvironmental specifications Ensuring proper ventilation Setting up the workstation2Proper workstation placement Ensuring proper ventilation Setup procedures Planning for additional monitors Adding monitorsPage Finding supported graphics cards Matching graphics cards to monitor connectorsIdentifying monitor connection requirements Connecting and configuring monitors Customizing the monitor display Microsoft Windows Using a third-party graphics configuration utilityConverting to desktop configuration Z420 only Page Installing optional components SecurityProduct recycling Setting up and restoring Microsoft Windows Setting up the Microsoft operating systemInstalling or upgrading device drivers Transferring files and settings Restoring the operating system with HP Recovery ManagerHP Linux Support Matrix Setting up and restoring LinuxSetting up Red Hat Enterprise Linux HP Installer Kit for Linux HpiklInstalling with the HP Red Hat Linux driver CD WarrantyHpikl driver CD Setting up Suse Linux Enterprise Desktop Sled Setting up preloaded SledInstalling Sled with the CD Installer Kit Restoring Sled preloaded systems only Proprietary graphics driversCalling technical support Diagnostics and Minor TroubleshootingLocating ID labels Support HP Support AssistantProduct Change Notifications At startup Helpful hintsCustomer self-repair Other troubleshooting options General cleaning safety precautions Cleaning the chassisRoutine Care Cleaning the monitor Cleaning the keyboardCleaning the mouse

B8p43up B8P43UPABA, Z420 D8D10UT D8D10UT#ABA, B2B96UT B2B96UT#ABA specifications

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