HP FP15, FP7317 manual Preparing to call Technical Support

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Troubleshooting

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number (on front and back panel)

■Serial number for the monitor (on back panel)

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration (found on Windows Control Panel)

■Hardware and software you are using

User’s Guide

A–3

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Contents Document Part Number User’s GuidePage Contents LCD Monitor Quality and Pixel Policy Vf15, FP15, L1502, f1523, and FP5315 Models Product FeaturesVf17, FP17, L1702, f1723, and FP7317 Models EPA Energy Star Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Safety and Maintenance Guidelines Shipping the Monitor Cleaning the MonitorInstalling the Monitor Pedestal Setting Up the MonitorInserting the Monitor into the Pedestal Base Connecting the Monitor Connecting the Audio Cable Tilting the Monitor Removing the Monitor Base Remove the monitor base from the monitor Mounting the Monitor Operating the Monitor Installing the Information FilesControl Function Front Panel ComponentsNo. Control Function Adjusting Monitor Settings Basic OSD Menu Levels Using the On-Screen DisplayAdvanced OSD Menu Levels Factory Reset Advanced OSD Menu Levels Level Factory ResetOptimizing Digital Conversion Adjusting Screen QualityIdentifying Monitor Conditions Sleep Timer Mode Operating the Monitor Solving Common Problems TroubleshootingUsing the Worldwide Web Preparing to call Technical Support Inch Flat Panel Monitors Technical SpecificationsTechnical Specifications Display Inches 43.18 cm Type Entering User Modes Energy Saver FeatureTechnical Specifications Agency Regulatory Notices Federal Communications Commission NoticeModifications Cables Avis Canadien Canadian NoticeEuropean Notice Japanese NoticeKorean Notice EPA Energy Star Compliance Power Cord Set RequirementsAgency Regulatory Notices LCD Monitor Quality and Pixel Policy LCD Monitor Quality and Pixel Policy